6/10 Boleh diterima
Sharon
Mengembara bersama keluarga
7 Jul 2025
Sukakan: Kemudahan
Tidak sukakan: Kebersihan
A great resort to relax and play. Despite the rough weather, we could still move around the resort easily; we checked out the rainforest walk, fed wallaroos and admired the underwater reef. Lots of nature all around.
The cleanliness of the rooms were not consistent, depending who was doing it, sometimes the floor was not cleaned. That was the downside as we went to Airlie Beach after Daydream Island the the hotel hygiene and cleanliness were 10x better.
The customer service from staff was lacking - upon check out at 8.30am on Monday 30th June, I had the front service staff huff in her breath when I kindly asked to view my invoice before making the final payment. My sister in law also had bad customer service when she waited for her coffees, only to find out they were ready and 'sitting there' while the 3 staff/barista were busy chatting away.
The welcome process was great unfortunately the great customer service did not follow through.
Sharon
Menginap 3 malam pada Jun 2025
