Cottages in Malvern Hills District

"Great staff "

"My daughter, granddaughter and I had a 2-night break. Our room was a little small for 3 of us and it could have done with a set of drawers and more storage space for our cases. However, as my grandaughter stayed for free, it was excellent value. All the staff on reception, in the restaurant and our room attendant were lovely. The breakfast, which was included, was also excellent. If we return to Birmingham in the future, we would be very happy to stay again. Thank you"

"Staff were very friendly and helpful "

"Clean rooms staff was excellent and parking was easy breakfast excellent Y"

"A very clean, modern and comfortable hotel. The best beds and pillows for the most luxurious comfort. A great bar and seating areas. We couldn't park in the hotel but could next door in the Q park without booking. "

"Pillows were unsuitable and we had a stiff neck. Dinner was not to my taste"

"Very convenient, even though the hotel is going through a major refurbishment!"

"Parking was easy to find, good signs all around though very dear £15 per night, Staff were neither here or there , I didn’t feel particularly welcomed,they just did the job, The room size was decent, mattress did have a few stains on it and I found some strands of hair though that’s to be expected .Breakfast was decent!"

"We stayed as a small family during the Easter holidays, mainly to use the pool and spa facilities, with the hotel’s proximity to Gloucester Docks (around 2.5 km) also a key reason for booking. Overall, the experience was mixed. On arrival, our room had issues—most notably the shower. The bath–shower mixer tap diverter didn’t work, and water pressure was extremely poor, to the point even a bath was just a trickle. At £120 midweek (without breakfast), this didn’t feel good overall value. That said, the sole reception staff member was excellent. After a couple of prompts, and while clearly managing the desk alone, he moved us to a suite around 9pm, resolving the issue before bedtime. He also explained the water system is quite old, which may account for the pressure. The pool and spa were clean and functional—the sauna and steam room were up to temperature, and the gym well equipped—but overall felt dated and didn’t match expectations set by the price and photos. We didn’t use the restaurant/bar on the evening or for breakfast- there were no evident menus beyond an A4 printout, and pricing felt high; it was empty whenever we walked past. More generally, the hotel doesn’t match the polished Expedia photos. It looked dated, and even after the room change, the amenities and bedding were below expectations, particularly compared to Premier Inn. In summary, excellent staff, but the property and value for money unfortunately fell short"