Ulasan Border House at Crystal Bay Casino

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Ulasan tentang Border House at Crystal Bay Casino

Border House at Crystal Bay Casino

14 State Highway 28, Crystal Bay, NV

8.4

Sangat Baik

9.0/10

Kebersihan

8.4/10

Kakitangan & perkhidmatan

8.2/10

Kemudahan

8.6/10

Keadaan hartanah & kemudahan

8.4/10

Mesra alam

10/10 Cemerlang

Dorothy

Mengembara bersama pasangan

21 Apr 2024

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan

A very unique and charming place. Definitely recommend and will return next time we are in North Lake Tahoe.

Menginap 1 malam pada Apr 2024

10/10 Cemerlang

Robert

17 Apr 2024

Menginap 2 malam pada Apr 2024

10/10 Cemerlang

Fernando

Mengembara bersama kumpulan

13 Apr 2024

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan

I impressed with this hotel, really convenient.

Menginap 1 malam pada Apr 2024

6/10 Boleh diterima

Gabi

Mengembara bersama kumpulan

8 Apr 2024

Sukakan: Kebersihan, keadaan hartanah & kemudahan

A friend and I arrived to our 2 bed room to find no door on the bathroom and a view into the bathroom through the fireplace. This was not listed in property info and made us very uncomfortable as a pair of friends.

Menginap 1 malam pada Apr 2024

10/10 Cemerlang

Yuhui

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama keluarga

24 Feb 2024

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan

nice place to stay

Menginap 4 malam pada Feb 2024

10/10 Cemerlang

DEVRAJ

21 Jan 2024

Menginap 1 malam pada Jan 2024

10/10 Cemerlang

Shannon

8 Jan 2024

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan

Menginap 1 malam pada Jan 2024

10/10 Cemerlang

Eva

30 Dis 2023

Menginap 2 malam pada Dis 2023

10/10 Cemerlang

Chunhai

30 Dis 2023

Menginap 2 malam pada Dis 2023

8/10 Baik

Zachary

18 Dis 2023

Sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik

Menginap 1 malam pada Dis 2023

10/10 Cemerlang

Dana

Mengembara bersama keluarga

27 Nov 2023

Sukakan: Kemudahan

Overall a great experience, so I gave it 5 stars. Nice robes, towels, comfy beds, friendly staff. As a fellow business owner I would suggest three things. 1 Add sliding barndoors to the rooms instead of the curtain between the bedroom and bathroom. 2. Mark the light switches 3. Change the highend steakhouse to barfood and breakfast to match the casino and music venue. Food was amazing, but expensive.

Menginap 1 malam pada Nov 2023

10/10 Cemerlang

Kellie

Mengembara bersama kumpulan

5 Nov 2023

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik

Menginap 1 malam pada Nov 2023

10/10 Cemerlang

Bryan

29 Okt 2023

Menginap 1 malam pada Okt 2023

10/10 Cemerlang

Joel

26 Okt 2023

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan

Friendly efficient check in. Easy parking. Quiet, well appointed room

Menginap 1 malam pada Okt 2023

6/10 Boleh diterima

Steven, Laguna Beach

15 Okt 2023

The rooms were large and beds comfortable. The bathroom was not stocked with supplies nor was the coffee maker unless you like Hazelnut Coffee... Its part of the adjacent casino and you have to find someone to help you. No food available. Adequate but lacking what you would normally expect. Feels a bit like walking into a building from the old west.

Menginap 2 malam pada Okt 2023

4/10 Lemah

Amelia

12 Okt 2023

Tidak sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik

I wouldn’t stay here if you need to sleep

The TV didn’t work, neither did the volume so at night it didn’t turn off or turn done leading me to not be able to sleep. During the day the volume was too low to hear. The fan also made loud noises all day and night.

Menginap 1 malam pada Okt 2023

Respons daripada Duane pada 12 Okt 2023

Thank you for visiting the Border House and providing your feedback. Please accept my apologies for the inconveniences you experienced during your visit. This is certainly not the level of service we wish to maintain. We will be reviewing your comments and making corrections where possible. We hope that you will try us again in the future.

6/10 Boleh diterima

Pengembara yang disahkan

Mengembara bersama keluarga

10 Okt 2023

Sukakan: Keselesaan bilik

Tidak sukakan: Kakitangan & perkhidmatan

The room was fairly comfortable in an outdated charm, sort of way. The bathroom was fun with a slightly cringey led light equipped jet bath tub. Relaxing. The front desk staff at the casino who own the small hotel next door are just not very friendly and unwilling to provide helpful customer service. We decided to stay because hotels.com offered a better price. The casino was adamantly not willing to accommodate a military discount or upgrade any accommodations, like offering two beds after knowing we accidentally ordered one. They had plenty of other rooms. In truth, the hotel rooms were quaint, cute even. It’s the Casino staff and its smokey stench of an 80s throwback hangout for lonely slot machine enthusiasts, is the only problem. Hold your breath, pay for you room quickly, answer yes to their robotic questions and then go enjoy Lake Tahoe.

Menginap 1 malam pada Okt 2023

Respons daripada Duane pada 12 Okt 2023

Thank you for visiting the Border House and providing your feedback. We apologize for the difficulties you experienced during your check in and will be reviewing your comments for further corrections. We hope to be of service to you again in the future.

6/10 Boleh diterima

Dorothy, Olympia

9 Okt 2023

Sukakan: Kebersihan

Menginap 1 malam pada Okt 2023

Respons daripada Duane pada 12 Okt 2023

Thank you for visiting the Border House and providing your feedback. We are pleased to see you enjoyed your visit and hope to see you again soon.

10/10 Cemerlang

pascale, old brookville

7 Okt 2023

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan

Menginap 1 malam pada Okt 2023

Respons daripada Duane pada 12 Okt 2023

Thank you for visiting the Border House and providing your feedback. We are pleased to see you enjoyed your visit and hope to see you again soon.

8/10 Baik

Carlos

Mengembara bersama keluarga

4 Okt 2023

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik

Cute and comfortable boutique hotel

Cute and comfortable boutique hotel in a convenient location. Our only complaint is that you have to check in at the casino next door. No one was at the player's club desk so we had to hunt for an employee. He had to call for someone to come and check us in. Strange there is no front desk at the actual hotel. Other than that inconvenience, we had a nice stay.

Menginap 1 malam pada Sep 2023

Respons daripada Duane pada 12 Okt 2023

10/10 Cemerlang

Adam

Mengembara bersama keluarga

5 Sep 2023

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan

The real stuff right? Good water pressure! Quiet area after sunset. Only suggestion would be a microwave.

Menginap 1 malam pada Sep 2023

Respons daripada Duane pada 6 Sep 2023

Thank you for visiting the Border House and providing your feedback on your visit. We are excited to see you enjoyed your stay and hope to see you again in the near future.

8/10 Baik

Bo

Mengembara bersama keluarga

4 Sep 2023

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan

The room is very clean. The bathroom is spacious.

Menginap 2 malam pada Sep 2023

Respons daripada Duane pada 6 Sep 2023

Thank you for visiting the Border House and providing your feedback on your visit. We are excited to see you enjoyed your stay and hope to see you again in the near future.

10/10 Cemerlang

ROB, santa barbara

2 Sep 2023

Menginap 2 malam pada Ogo 2023

Respons daripada Duane pada 12 Okt 2023

Thank you for visiting the Border House and providing your feedback. We are pleased to see you enjoyed your visit and hope to see you again soon.

10/10 Cemerlang

Dr Jacqui

1 Sep 2023

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik

A great find

A wonderful find! The house is beautiful, the rooms are large and very elegantly decorated and it’s quiet and has a rural feel despite being in the hub of things.

Menginap 1 malam pada Ogo 2023

Respons daripada Duane pada 6 Sep 2023

Thank you for visiting the Border House and providing your feedback on your visit. We are excited to see you enjoyed your stay and hope to see you again in the near future.

10/10 Cemerlang

mary

25 Ogo 2023

Menginap 1 malam pada Ogo 2023

Respons daripada Duane pada 12 Okt 2023

Thank you for visiting the Border House and providing your feedback. We are pleased to see you enjoyed your visit and hope to see you again soon.

10/10 Cemerlang

Ronald

21 Ogo 2023

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan

Its a great place to stay. Central location, close to the casino. I wish it had an ice machine on site.

Menginap 3 malam pada Ogo 2023

Respons daripada Duane pada 23 Ogo 2023

Thank you for visiting the Border House and providing your feedback. We are excited to see you enjoyed your stay and hope to be of service to you again in the near future.

10/10 Cemerlang

Krista

Mengembara bersama pasangan

12 Ogo 2023

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan

Beautiful property and the room was gorgeous, better than I could have hoped for

Menginap 1 malam pada Ogo 2023

Respons daripada Duane pada 20 Ogo 2023

Thank you for visiting the Border House at Crystal Bay Casino and providing your feedback. We are excited to see you enjoyed your visit and hope to be of service to you again in the near future.

8/10 Baik

Connie

10 Ogo 2023

Sukakan: Kemudahan

Pros-Historic, spacious, nice bathroom and good location. Cons-Dark, poor lighting in bedroom. Bathroom sink not draining, indoor and patio furniture as well as common areas very dusty. No instructions of any kind, phone does not access reception.

Menginap 3 malam pada Ogo 2023

Respons daripada Duane pada 20 Ogo 2023

Thank you for visiting the Border House at Crystal Bay Casino and providing your feedback. We are excited to see you enjoyed most of your visit and we will be reviewing the items listed for improvement. We hope to be of service to you again in the near future.

6/10 Boleh diterima

David

Pengembara perniagaan

9 Ogo 2023

Upon check in, no one was monitoring reception. Had to summon the cashier to get someone...arrived 5 min. later. Hallway leading to room smelled of beer. Dimly lit hallways, seedy kind of feel. Access / safety controls were up to date. Room was outdated and old, including carpet, fixtures, drapes, bathroom flooring, etc. Lighting in the room was inadequate, including the bathroom and mirror. Bedding and towels were clean. Other amenities were adequate and present (soaps, shampoo, dryer, coffee, etc.). Shower area was roomy and good shower head (probably due to disability access) Environment was quiet. Overall I felt like I was in a room which could have been in a crime scene drama. I wouldn't recommend.

Menginap 1 malam pada Ogo 2023

Respons daripada Duane pada 9 Ogo 2023

Thank you for visiting the Border House at Crystal Bay Casino. I am sorry that the experience did not meet your expectations and sincerely hope that you will give us another try in the future. The Border House is a unique boutique hotel and also is a historic building.

10/10 Cemerlang

Florian

3 Ogo 2023

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik

Séjour agréable à Crystal Bay

Excellent séjour, avec une petite terrasse très agréable pour prendre son petit déjeuner ou un verre en fin d’après midi. La chambre ne donnait pas sur l’axe principale, du coup relativement silencieux le matin.

Menginap 2 malam pada Jul 2023

Respons daripada Duane pada 9 Ogo 2023

Thank you for visiting the Border House at Crystal Bay Casino. We are pleased to see you enjoyed your visit and hope to be of service to you again in the future.

10/10 Cemerlang

Suzi

Mengembara bersama keluarga

1 Ogo 2023

Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan

Menginap 2 malam pada Jul 2023

Respons daripada Duane pada 3 Ogo 2023

Thank you so much for your feedback about your recent visit to the Border House. We are pleased to see you enjoyed your visit and hope to of service to you again in the future.

10/10 Cemerlang

Robert

29 Jul 2023

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan

Menginap 1 malam pada Jul 2023

Respons daripada Duane pada 3 Ogo 2023

Thank you for your feedback about your recent visit to the Border House. We are pleased to see you enjoyed your visit and hope to be of service to you again in the future

2/10 Teruk

Donna

27 Jul 2023

Menginap 1 malam pada Jul 2023

Respons daripada Duane pada 3 Ogo 2023

Thank you for visiting the Border House and providing your feedback. We are so sorry that you did not enjoy your visit and will be reviewing your comments for future improvements. We hope to be of service to you in the future.

8/10 Baik

Mark

26 Jul 2023

Menginap 1 malam pada Jul 2023

Respons daripada Duane pada 20 Ogo 2023

Thank you for visiting the Border House at Crystal Bay Casino and providing your feedback. We are excited to see you enjoyed most of your visit and hope to be of service to you again in the near future.

4/10 Lemah

Roger

Mengembara bersama pasangan

25 Jul 2023

Sukakan: Kakitangan & perkhidmatan

Tidak sukakan: Kebersihan

First off the hotel staff was amazing Now, before you stay here you must know the hotel is not connected to the casino. It’s in an odd “house” building around the corner Our room was niceish, but the biggest thing was the bathroom didn’t have a door so if your sharing the room using the restroom is awkward. Linens are clean I did not see a ice machine either Parking is very limited by the rooms, they do have a parking garage at the Casino, but again rooms are not connected to hotel, so it’s a short walk outside Overall not the worst place to stay, but the few inconveniences might turn me away from staying again Lake Tahoe is so amazing though!

Menginap 1 malam pada Jul 2023

Respons daripada Duane pada 27 Jul 2023

Thank you for your feedback. Please accept my apologies for not meeting your expectations during your visit. This is certainly not the level of service we want our guest to leave with. We will be reviewing your comments for areas of improvement where possible. We hope you will visit us again in the future.

2/10 Teruk

William

22 Jul 2023

Sukakan: Kebersihan

Nothing to indicate that the check in was in the casino - unattached to the actual property. No directions or arrows to take you to the casino. Guests need to figure that out on their own. No staff at the front desk which added to the difficulty of the check in process. The room was nice, clean and spacious

Menginap 1 malam pada Jul 2023

Respons daripada Duane pada 22 Jul 2023

Thank you for your feedback. I apologize for the difficulty you experienced while checking into the Border House. We certainly will be reviewing your comments to see what changes we can make to our processes to better serve our guests. We hope you will enjoy the rest of your stay and return again in the future.

4/10 Lemah

Alexis

13 Jul 2023

Menginap 1 malam pada Jul 2023

Respons daripada Duane pada 3 Ogo 2023

10/10 Cemerlang

David

Mengembara bersama keluarga

12 Jul 2023

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan

Location and decor outstanding.

Menginap 1 malam pada Jul 2023

Respons daripada Duane pada 22 Jul 2023

Thank you for your feedback and visiting the Border House. We are excited to see you enjoyed your visit and hope to see you again in the near future.

10/10 Cemerlang

Brittany

Mengembara bersama pasangan

11 Jul 2023

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan

Great little hideaway! Can't wait to come back!

Menginap 1 malam pada Jul 2023

Respons daripada Duane pada 11 Jul 2023

Thank you so much for visiting the Border House. We are excited to see you enjoyed your visit and appreciate the feedback. We hope to of service to you again in the near future.

8/10 Baik

Donna

Mengembara bersama pasangan

29 Jun 2023

Sukakan: Kebersihan, keadaan hartanah & kemudahan

If I were to review just the Border house building itself I would give it a 10 out of 10. It is a really cool building, beautifully designed, great patio deck area and on historical registry. Great location for all the activities that we did. The room was amazing! A brand new jetted tub was great at the end of a long day of hiking. However it is connected to the Crystal Bay casino. It was very confusing to check there was no Clear Directions ever given. No information at the building are in the room as far as getting a hold of somebody. The casino is old, run down, and the smokiness is unreal! The area that it's located on is between a really nice area on the lake leading into a very iffy kind of area. Two major casinos one behind one in front that have been shut down and are elapidated. If it wasn't for this property being attached to the casino I would give it a 10 out of 10 for sure. One thing that I did not address with the establishment was at 12:30 the second night that we were staying there was banging on the door it was the sheriff's department. Three patrol cars three Sheriff's Department demanding we opened the door. I did they said somebody in the casino said I stole their phone. We had never been in the casino. So it was very upsetting and scary at the same time. I don't know how that came about and I have no idea why there would be three sheriffs just for somebody's phone being stolen.

Respons daripada Duane pada 1 Jul 2023

Thank you so much for your feedback and for visiting the Border House. We are pleased to see you enjoyed most of your visit but we do apologize for the unexpected visitors to your room. We certainly hope that you will visit again in the near future.

6/10 Boleh diterima

Mary

Mengembara bersama keluarga

28 Jun 2023

Cons: Aside from the heavy deodorizer smell in the room, the window shades didn’t work. Also, there wasn’t a blow dryer. Pro: it was quiet and the accommodations were nice.

Menginap 2 malam pada Jun 2023

Respons daripada Duane pada 1 Jul 2023

Thank you for visiting the Border House and providing you feedback and observations. I assure you we will be addressing the items you mentioned and making corrections. We hope that you will visit us again in the near future.

10/10 Cemerlang

Teresa

27 Jun 2023

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan

Nice, clean comfortable room and nice check in staff. Rooms are in a building separate from the casino, so smoke free except for the check in and check out inside the casino.

Menginap 1 malam pada Jun 2023

Respons daripada Duane pada 1 Jul 2023

Thank you for visiting the Border House and providing your feedback. We are pleased to see you enjoyed your visit and certainly hope to see you again in the near future.

10/10 Cemerlang

Dennis

25 Jun 2023

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik

Nice hotel at a reasonable price

Our room on the top floor was fabulous. This hotel is close to Incline Village and other great locations in Lake Tahoe. We look forward to staying at the Border House again in the future.

Menginap 1 malam pada Jun 2023

Respons daripada Duane pada 1 Jul 2023

Thank you for visiting the Border House and providing your feedback. We are pleased to see you enjoyed your visit and certainly hope to see you again in the near future

8/10 Baik

Michael

Mengembara bersama keluarga

5 Jun 2023

Sukakan: Kebersihan, keadaan hartanah & kemudahan

Check in was a bit confusing. Nicely decorated room and superior bathroom. Missed reading light for bed. Great restaurant across the street!

Menginap 1 malam pada Jun 2023

Respons daripada Duane pada 7 Jun 2023

Thank you for visiting the Border House at Crystal Bay Casino and for providing your feedback on your stay. We are pleased to see you enjoyed your visit and hope that you will return soon!

4/10 Lemah

JUAN RICARDO

25 Mei 2023

Menginap 2 malam pada Mei 2023

Respons daripada Duane pada 27 Mei 2023

Thank you for visiting the Border House. I am sorry to see you did not enjoy your visit however there are no notations as to what went wrong. I truly hope that you give us another chance in the future to show you the correct guest service we can provide.

8/10 Baik

Cindy

Mengembara bersama pasangan, Mengembara bersama kumpulan

19 Mei 2023

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan

Loved this place. The bathtub alone was worth it!

Menginap 1 malam pada Mei 2023

Respons daripada Duane pada 27 Mei 2023

Thank you for visiting the Border House and providing your feedback. We are excited to see you enjoyed you visit especially the bathtub. We hope to see you again in the near future.

8/10 Baik

Michael

4 Apr 2023

Sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik

Menginap 1 malam pada Apr 2023

Respons daripada Duane pada 5 Apr 2023

Thank you for visiting the Border House and providing your feedback. We are happy to see you enjoyed your stay and hope we have the chance to be of service to you again in the near future.

10/10 Cemerlang

Melissa

Mengembara bersama pasangan

26 Mac 2023

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan

The room was awesome! It had a gas fireplace and a huge shower/tub. I liked the double sinks too and it was very clean. Would definitely stay here again

Menginap 1 malam pada Mac 2023

Respons daripada Duane pada 27 Mac 2023

Thank you for visiting the Border House and providing your feedback. We are so happy to see you enjoyed your stay and hope to be of service to you again soon.

10/10 Cemerlang

Mitchell

22 Mac 2023

Menginap 2 malam pada Mac 2023

10/10 Cemerlang

Lisa

17 Mac 2023

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik

Menginap 1 malam pada Mac 2023

Respons daripada Duane pada 18 Mac 2023

Thank you for your feedback and visiting the Border House. I am glad to see you enjoyed your stay and hope to be of service to you again soon.