Thanks for the very nice review Much appreciated Larry, Owner

Hello Tams Sorry that Sky cable is not available in our area We do get many channels on the local Cordova Cable. The company belongs to the Mayor and he does a very good job of choosing a wide variety of channels for all tastes Hope to see you again someday soon Larry-owner

Hello Laarni Thanks for the nice review Much appreciated! Larry- Qwner

Hi Stephen I am an american Owner. I lived in Silicon Valley for about 50 years, so I am used to some pretty good restaurants. I have eaten at the restaurnt for the past 16 years. The food is generally good. I recommend the specials. They are usually superb! I think a cook may get a little bored of cooking the same dish the same way 1,000 times. Like a musician singing the same song But let him or her cook something they feel inspired to create (special) and the taste can be quite wonderful and enchanting Thanks for the positive review Larry - Owner

Hello Thanks for the predominently positive review. We are beginning to upgrade the rooms and continue to upgrade all facilities. Hope to see you again someday soon! Larry-owner

Thanks for your many compliments, esepcially about the staff and out excellent chefs Hope to see you again. Say hi to me, next time you are at Alta. I try to talk to all guests when I am not at our other resort. Larry-owner

Hello Im sorry that you found problems with our resort Our neighborhood is one of the safest in Cebu. We have 20 foot concrete walls surrounding the resort and the required CCTV coverage, since we have some very high profile guests who require high security We are working on the noise problem with the following: We built a special area with a second pool away from sleeping rooms and main pool. Staff has instructions to stop the noise by 10PM. If you had checked our property map , or asked at the front desk the location of the quiet areas of our 6 acre resort ( the other pool area is quiet , and in some ways more beautiful than the main pool area), Im sure that you would have had a quite different feeling about our beautiful resort. My apologies. Larry - Owner

Hello Thanks for the nice review. I am wondering why you say there is nothing to do there We have nightly live entertainment. We have frequent barbecues and outdoor poolside buffets. We have 6 acres of gardens filled with activities such as wall climb, badminton, volleyball, board games, 2 large pools, island hopping from our dock, tours from our in house tour desk. Many more options only limited by your imagination. Anyway, next time look for me so i can show you around, or ask our friendly butler to show you the place Hope to you will come back and see what you missed Larry-owner

Thanks for alerting us to your suggestion Though the Wi-Fi signal is enough for most guests we are getting some quotes on upgrade options. Keep in mind that no place in the Philippines can come close to the speed you will find in places like South Korea. Might , no offense, but might I also suggest that when you go on vacation, you spend a little time looking around. It seems like a good time to give to have your eyeballs a rest, especially when there is such beauty all around you. Larry - owner

Hello Jessica I am glad our staff was able to help you find a quieter room Sorry if they did not inform you about the laundry charge Next time , you should look for me I always enjoy talking to guests and have some ideas on what to see and do to maker your stay more enjoyable Thanks or your mostly positive review Larry-owner

Thank you for your kind endorsement of our "family owned and operated" resort. We are always grateful to hear from happy guests. Larry Tarquinio, Owner.

Hello to Jeremy. I am a little confused. When you say we are too small, you mean the resort? We are a 6 acre resort, one of the largest and nicest in Cebu. If you mean the room, the room you got was our cheapest room, which is almost always small at all resorts. Sorry that you were bothered by the noise. Many guest don’t mind the box style A/C , but we could have easily upgraded you to a room with quite air conditioner. All room, except our cheapest have the quiet type. Our other rooms are much larger. And in fact our prices for all rooms are some of the cheapest on the island. With 80 – 90% of Filipinos living in poverty, almost all of the Philippines is run down looking, though most places are quite safe. I know of no resort which is not in a , so called, rundown part of town. All the things you say about heavy traffic and smog us are true of Cebu City, but not of our small island of Cordova. Traffic is not bad here, island only has 30,000 people. In 1 or 2 hours I can travel 75KM. Probably you came at Fiesta time. No one drives in Fiesta, unless it is emergency. It is faster to walk. By the way we have 2 pools. The other one is almost never crowded. Sorry that no one told you. Thanks for helping me to explain to other guests how to get what they expect at our friendly, happy resort. Any guest who feels we are not delivering what we promise is asked to immediately ask to talk to me, Larry, or one of our helpful staff. Anthony, the butler, Chystel, head of FD, Joy, GM, or Vivian operations, or any one of our 100 helpful staff. I am Larry, the owner

We are aware of your complaint and are looking for a good compromise solution to handle the fact that some guest like night-time music, while others like to sleep early. For one, we are asking the guests to turn down volume of videoke after 10 and turn it off at 11 so people's sleep wont be disturbed. If that is not enough, we have a remote pool with a very big sound stage. If we were to move the singing and noisier events the and turn the speakers away from the main resort area, problem solved. Your comments really help us to find the best solution to a problem that affects other guests as well. We thank you for your feedback. We are grateful for all the constructive advice from guests, and we are listening and working toward a fair solution for all guests. Larry Tarquinio, Owner

Thanks for seeing the good side of our vision and for your complements to our staff. Our caring staff, is said by many loyal fans of Alta Cebu, to be our most valuable asset, and of which we are most proud. We fancied ourselves to be a sort of quirky “artists dream” boutique hotel. Some guest have seen that side of us and tell us they love the homey, family feel of the place. My opinion is that owner operator places, where the owner lives on site, are better in all the most important ways. Most especially, that you can talk to the owners, if you need help. And that owner-operators attract more genuinely caring staff, and they, themselves care about customer satisfaction, and mentor through example. The distance is not really a problem that you won’t also encounter anywhere where there is a good resort. Most resorts are actually quite a bit farther to Cebu city. Since there are lots of things to do on Mactan Island- including many restaurants, points of interest, new malls, etc., there is less need to take the sometimes arduous trip to the City. Alta , with its 7 acre property is a great place to chill out or for enjoying our nearly nightly live entertainment. Larry- Owner

I will have a perpetual smile on my face if all guests will use the word Fantastic more often...haha. Larry Tarquinio, Owner

It does not get much better than "very wonderful" I wish all guests love our nature park as much as you do Thank you very much! Larry Quinn, Owner

Hi Shaira My most sincere apologies! This is definitely not our normal. When you showed up late at night, the day staff had alredy gone home... that night we had a student trainee in charge of the graveyard shift. She did not realize that a guest with proper ID was safe to check into the room do to lack of repeat training. Very few employees anywhere in the world will learn everything in their first or even in their 11th training. Normally it takes a good 30 days for adequate training at any hotel, no matter how good it is. I talked to the head of FD so that they can be sure not to inconvenience future guests who forgot to print out their confirmations. We do have a butler who checks all the rooms before the guest arrives. Not sure why he did not check the room that night. Perhaps he was not told that someone would be occupying it. I will find out what went wrong and do some additional training. We are making daily training, and once a week we watch the video “Hotel Impossible”- something that makes our staff feel good, since we are hands down, much superior to some of the many hotels with serious problems . I mentioned that we got the Trip Advisor badge of excellence before, but you can never get complacent or give up on training. Probably the new resort we just finished building had something to do with some increase in problems. But now that it is finished, we can focus on getting our place back to it’s former excellence. It is our plan, as the live in owners and the staff are most proud of our reputation. It is our duty to make sure guests get what is promised Thanks for helping us to improve Larry Tarquinio- Owner

Hello Anonomous Sorry you did not receive the treatment you deseved. Resorts have bad days just like people. That isnot meant as an excuse, more as an explaination. We are rated very highly by most guestgs over the years, but recently I was gone so things are not quite perfect. I am not back, so it isback to normal next time as to see ME ! or our butler, front desk staff, operations manager, GM or any other of our helpful staff immediately with any complaint, no matter how trivial. Larry, Owner

Hello Tatsu We made the decision to move the noisy events and music to the other side of the resort . We have a big stage and pool away from the main area, so noise lovers wont disturb peace loving guests Thanks for your mostly positive review Larry Owner

I'm sorry that you had an accident while you were in Cebu. I don't understand everything you are saying. Our staff are very accommodating and helpful. If you had problems during your stay, even if they were not caused by our staff, I have compassion for your unhappy experience. Hope your husband feels better very soon Larry Quinn, Owner