Hotel Pantai di Colombo 02

"The staff in particular the concierge and transportation staff were excellent. I would like to particularly commend the driver Nina. Excellent , professional, kind and informative."

"The staff at this hotel are exceptional; I've never encountered such helpful service during my travels through over 30 countries. They go above and beyond to assist. When I booked a car and the driver was delayed, the staff quickly ordered another one through their phone and guided the driver exactly where to go. Despite being a little late for our intercity train, their support was outstanding—they even texted me to confirm I boarded the train. I didn’t miss it. That’s how caring they are. They...

"Team is good. WiFi is very bad in the most expensive suite. Maintenance, Cleaning and service is non satisfactory. Es I have arrived, were no towels in room and the safe could not be used also as I moved to the suite which has no internet connection. Don't replace daily the bed sheet, forget replacing towels and force putting "Please clean my room" sign on the door. Cleaning is not a regular process. today 29.02.2020 at 15.00 h the room has not been cleaned although I have left the sign since...

"Staff are courteous and English is ok. Hotel is clean and cool and quiet. Food is excellent and good value. "

"Staff were nice but we're not very clear about instructions. They wanted to know as we were walking"

"The apartment was tired and broken, the walls dirty, kitchen draws broken, bed uncomfortable, no kettle, the bathroom was peeling, no alcohol permitted on the premises!! Beetles in the bathroom at night, we checked out a night early as the place was so depressing - I cannot understand how it has got such good reviews "