Ciugud hotels from RM208

"Super"

"The location of the Vila is spectacular. The surrounding hills sprinkled with well groomed vineyards are breathtaking. If one pays attention can observe Roe deer and red foxes running around. The rooms are tastefully furnished and clean. Unfortunately the term "Villa" is deceiving as the rooms have no connection to the living area or the kitchen. To access those areas you have to use outdoor stairs. The layout is closer to a motel with separate entrance to rooms. As for a winter destination it is challenging for those used to comfort. The heating is provided by a spectacular fireplace and ducted air to bedrooms. Once it burns for a couple of hours the temperature is great. A note of concern is the fact that smoke makes its way into the bedrooms. As the house is "off the grid" and provided with solar power it also requires once in a while the use of a gasoline powered generator that needs to be started manually vis a recoil starter. I am familiar with such deices if not the brief explanations would not be enough. The outdoor kitchen and entertaining area looks very promising but it is less appealing in the winter. I would say this is a place for more adventurous travelers willing to fens for themself in a remote are. In addition it appears that a disconnect exists between Hotels.com the the property regarding payment. My funds paid through Hotels.com on October 26 according to the host were not made available. With some level of investment the property would be great!"

"Bed broke while we were staying there but staff immediately got us a new room and apologized. "

"The golf course was beautiful, the starter was excellent, and the rooms and building were fabulous. No complaints at all about the facilities — they are truly first class. Unfortunately, our experience was ruined by the poor attitude of the staff in the restaurant, and in particular, the receptionist (Narcissa). At checkout, she belittled us when we asked for a company receipt and even accused us of lying about owning a Canadian company. Our company is fully registered and provides support to cancer patients worldwide. Instead of handling the request professionally, she delayed for over 30 minutes to produce a simple hotel receipt, despite having our passports on file since check-in. Her behavior was hostile, unprofessional, and completely out of place in an establishment of this caliber. As a Romanian, I was ashamed by the impression this created for my family and horrified that guests could be treated this way. We had been planning to return with friends to enjoy the golf, but after this experience, we are reconsidering. Management should urgently address this issue if they want to maintain the reputation of what is otherwise a wonderful property"

"Impeccable customer service and very nice room. We stayed only one night but for sure we will remember the treatment we received."

"My family and me were very well amazed of the quality and cleanliness of the rooms. We were so happy to have arrived here after a long day of driving. "