Hotel Dekat Cinemark Willowbrook Mall

"Expensive no microwave in the room had to go to lobby to use one pool was out of service tv wasn’t working the did come until the next night offer breakfast vouchers for it"

"Front desk people were rude."

"I was surprised when I entered the room. It was really spacious, clean and comfortable. The kitchenette was a huge bonus. I highly recommend this establishment."

"I was given a room on the second floor. I had a suitcase and sciatica in my back/legs and asked for the elevator. I was told there are no elevators. When I told them my situation, they had to make a lengthy 5-min call to somewhere to change my room to one on the ground floor. No chairs in the lobby. No where to sit. I noticed as I was walking down the hall to my room that the floor was dirty. There are dirt/poop (pets are allowed) stains stuck on the tile. In the room I was in, there...

"Terrible"

"La habitación nunca la fueron a limpiar, la entrada un caos, súper horrible"

"It was filthy. Broken glass in the driveways hair and dirt on the hallways. We tried to move to a different hotel and they said they could not help us. We did not stay the second night and lost our money."

"room was clean. Microwave was not hooked up the cable was not reaching the outlet. the room was not properly lit."

"Parking felt safe. Breakfast was good."

"Hotel was clean, staff was attentive but breakfast was lacking. Not vey appetizing. Pre-cooked."

"The room was clean, but the air conditioning was very loud and disrupted our sleep. The body wash dispenser in the shower did not work. The breakfast room was so overcrowded on our second morning that we just walked away. There is only one coffee machine, and we could not get close to it. This hotel rents to large bus tours that overwhelm the place. We will not stay here again."

"Fast check in with friendly staff! Great rooms! Love the lobby for fabulous pictures! Very good and healthy breakfast! Thank you. "

"Nice location"

"Room not cleaned and falling apart. Crumbs dust hair stains bugs"

"The most filthy room you will ever stay in, from carpet to bathroom to bedsheets."

"I booked this place months in advance. The day of, the host sends me a message to call him to discuss the reservation. He provides no phone number. After looking and finding the number, I call him. He tells me there is an issue with the 'tenant' and the location has changed. I ask him if the new place is compatible and he assures me it is. He tells me he will send the new location shortly. It is now about 9:40am. Noon time comes around and I have not heard back from him so I message again....

"The carpets need to be replaced in the common areas. Breakfast was just cereal and toast."

"Large room and parking area"

"I needed a place to sleep and it met that need entirely."

"The room was completely unsanitary we couldn’t even remove our shoes in the room or bathroom. Literally theres pubic hair on the bathroom floor. The towels are folded but full of hair and the bed linens were not cleaned… full of stains and marks. Also very noisy and extremely hot which made it impossible to sleep through the night. I tried to call the front desk but the phone is not even working. No line at all. I dont even think cleaning products are being used to wash the surfaces as...