Hotel Dekat Cinemark Sunrise Mall

"First of all we asked for a room on 1st floor upon arrival because my husband has verdrigo and they gave us a suite. We didnt need a suite so we had to pay an extra $40. We get our room and shower curtain was down and rod was broken. They put the curtain on rod but the curtain would slide making it difficult when we showered. They said they would come and fix it but they didnt so I had to call them the next day. The beds were super hard and we woke up with back pain. When my husband asked to...

"Enjoyed our stay !"

"The hotel is a bit outdated you can definitely tell. I stayed for 3 nights, and overall it wasn’t my best experience. The pillows were extremely soft and would completely deflate, which made it hard to sleep. I’m not sure if it was the bed or the pillows, but I didn’t get much rest. You can also hear noise from neighboring rooms pretty clearly. The bathroom lighting could be improved, and there was a noticeable chlorine smell when showering. I’m also used to hotels including breakfast, so that...

"Great location, friendly staff. "

"Just poor, poor staff, poor conditions, poor everything, specially the staff "

"Breakfast wasn’t much to choose from and coffee was too bold. Need a breakfast coffee. "

"Excelente habitación solo que el Romo service no se hace todos los días "

"Property and rooms can use updating. Elevator was sketchy with no lighting, bed was very worn and AC unit made very annoying sounds. "

"Good "

"Everything was so clean n cool."

"They had no rooms available by the time I arrived, even when the app confirmed me booked!! They said platforms usually overbook with no real time information."

"Paid for 2 rooms with kitchenettes because I was on vacation with 5 kids & didn’t want to eat out the entire time. 1 of the rooms the fridge didn’t work & the stoves didn’t get hot enough to cook. They also had a trash room by one of my rooms & it smelt so bad & carpet was dirty by it. There was a few roaches as well. Staff has good customer service "

"This has been the worst hotel experience I have ever had. The photos published online are misleading and do not accurately reflect the actual condition of the property. From the moment I entered the lobby, there was a noticeable unpleasant odor, which continued throughout the hallway leading to my room. Upon entering the room, the floor felt sticky, and the furniture was incomplete, lacking basic features such as drawers. Additionally, the toilet seat was loose, and there was no running water...

"Door frame was damaged, stained sheets, stained floor, horrible fridge, no microwave, room had very dust dirty feel."

"Habitacion limpia buen trato "

"The TV didn't work even though they came and got it going 3 times. The streaming didnt work at all and live TV didn't have any local channels and almost all channels constantly pixelated. I found the hotel to be very noisy. The ice machine was out of order for most of my stay. Housekeeping did a great job cleaning my room. The breakfast and happy hour were a nice touch and the food was quite good."

"Yes"