2/10 Teruk
Moses
27 Jun 2025
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
My first time to Moldova was not such a great experience! From day one, the room was loud overnight and breakfast was too simple for a boutique four star hotel. The bathroom was dirty, uncleaned female long hairs were present! I thought I entered a two star hotel. I could literally hear a women and a man fighting (shouting out loud at each other!) Then I raised a complaint to change room and I was told that the room at a higher floor wasn't available until two days later! Two days later I moved up and room was spacious. BUT, after a shower in the evening, the water after a shower was leaking out onto the flooring and it became too slippery for me to get out (as a disabled). In the end I had to use all the towels to soak the poor quality flooring and had to dry myself with the heating on! I then went downstairs and asked for a full refund to the male receptionist and he said he understands me but cannot call his manager! Ive asked Expedia for a full refund for the poor services I received from this hotel and I didn't get it. So I shall upload all my evidence of poor services to get my full refund back. 2nd morning breakfast was really too simple. no vegetables but cheese and ham with two croissants available to eat. The cappuccino machine had broken even after refilling the milk section. the staff had made 4 cappuccinos instead it turned out to be pure espresso! The location wasn't that bad, quite close to Valea Marilor Park and 30 mins walk from city centre.
needs improvement
Moses
Menginap 5 malam pada Jun 2025