4/10 Lemah
Renu
16 Jun 2024
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
My family and I were extremely disappointed! We came for Lego convention and a friend booked this hotel so we did too to be with them. We arrived at 10 pm Thurs night 6/13/24 and the next morning we did not have proper towels, key card didn’t work, my sister staying in another room checked in at midnight and had no hand soap in her room and when calling front desk they told her to come down at midnight! Who does that! Then my husband went next morning to fix key card and they said I was only one on reservation so I had to fix.i was helping my kids w breakfast and they are asking me to come! Then we had a bad smell in the room and they were charging $5 per water bottle. It’s only complimentary for elite members…how is that fair? Then we are four people but they only give us 3 towels. What kind of service is this? Then our safe didn’t work we told them to come up in 20 min and waited but no one came until evening! This was the worst experience and I will never go back!
Renu
Menginap 3 malam pada Jun 2024