Hotel Spa di Cheltenham

"Major staffing issue in kitchen and hospitality - we waited 40 mins for a sharer and starter on Saturday night, then it all came together. Another table of 6 waited 1 hr 40 mins for one salad to arrive! Salmon dish was tiny and overcooked. Sent it back. The waiter Omar was brilliant at service recovery and very apologetic - hats off to him. Breakfast was pretty poor too - only one coffee machine for hundreds of guests, food took ages to be replenished and tables not cleared. Staff on reception...

"The character, history, and old world charm was superb. We would have enjoyed more time here. Thank you."

"Great hotel, easy to park and room was really nice. No air con but there was a fan provided. Unfortunately tv did not work or the telephone. Receptionist said they were unaware and it couldn’t be fixed but offered access to the spa and drinks. However I already had access & had bought drinks in the spa. Spa would be very busy with day guests in the day. Breakfast was great and great choice available. "

"We stayed for one night in the four poster room (which is very grand). The house is beautiful, staff are helpful and dinner was excellent."

"Breakfast was amazing, spa facilities were great and staff were lovely, definitely recommend."

"A really lovely hotel and the staff were all so friendly and attentive through our stay We did a spa morning whilst there and the massage was really good Also the restaurant was great with delicious food and a great setting especially sitting outside in the nice weather"

"Ruhig gelegenes Hotel mit Pool und Golfplatz. Es dauert ca. 25 Minuten, wenn man in die Altstadt laufen möchte. Unser Zimmer war recht klein und extrem heiß (Südwestseite bei Außentemperaturen von 35 Grad), da es keine Klimaanlage gibt. Die Fenster lassen sich nur kippen, nicht komplett öffnen. So konnten wir nicht gut schlafen. Wenigstens gab es einen Pool zum Abkühlen. Das Frühstücksangebot war gut, nur der Kaffee war schlecht. Geschmacklos wie braunes Wasser. Cappuccino oder Espresso muss man...

"Breakfast was extortionate and dire. Not worth the money. It is outsourced and nothing to do with the hotel. The rooms are not cleaned everyday nor are the towels changed. Nobody comes to check for housekeeping. The room was like a sauna. Extremely hot rooms, creaky floors, dirty carpet and windows. Windows don't open. Bathroom water pressure is just awful. There is no fridge or airconditioning in the room. I didn't use the leisure facilities. Aircon is only around the reception area. The hotel...