Search Cottages in Charlevoix

"The cleanliness of the room and the towel were not good."

"it's really.clean.and quite"

"Bathroom sink water wouldn’t get hot."

"We enjoyed our comfortable, clean, and quiet room in this beautiful hotel. The location is great for walking around downtown, and the view from the restaurant is wonderful, as was the breakfast!"

"Great views!"

"Steffan is great! Love the breakfasts, the warm welcome and the location. Highly recommended. "

"Breakfast was ok. Hot tub was hot but the pump was out so no circulation."

"Not much for breakfast options "

"Booked our hotel specifically for the hot tub/pool, which turns out was waiting on an inspection and was closed during our stay. Very frustrating, but out of the staff’s control. What is under their control is how they treat guests. Woke up the first morning of our stay, and was very much looking forward to a hot shower.. only to find the water didn’t get much above lukewarm. Went to the lobby to get extra towels for my partner and ask if the water was just a problem with our room, or a known hotel-wide issue. Was greeted by the front desk staff with an eye roll and a sigh when asking for additional towels. She said she didn’t know of any hot water issue. But in the next breath said that it happens when too many people take a shower at once.. so I guess they were, in fact, aware of it. Didn’t really have a hot shower for our entire stay, even with timing showers late in the evening. Very disappointing, but more disappointing about the indifference/rudeness from staff. The breakfast was the only decent thing about this stay, and maybe the courtyard. But that’s about it. Would not recommend. "