6/10 Boleh diterima
Mark
Mengembara bersama keluarga
18 Jun 2025
Check pool open times first here & be prepared for no help & rude treatment! Room & property were fine, but troublesome front desk people over 2 days made less than fully enjoyable. 2 different interactions; I needed to extend my Expedia booking by 1 day. Asked front desk if they could extend me- NO, I'd have to do that thru app and no empathy whatsoever, in fact I felt like I was asking something impossible from them. Both front desk guys "ganged up" on me over this simple question. I am new to Expedia & couldn't easily do it/navigate the Expedia app so I called Best Western corporate support. They advised me to just go into Expedia and book a new day/booking and she would forward that to this motel so I'd keep my room # etc. That was easy. WHY didn't the front desk at this motel tell me that instead of being jerks?. Reason for needing another day was so I could take more time with my Daughter & Grandson on my this, my 1st visit to see them. A BIG part of my booking here was so we all could enjoy the pool. This Best Western Casper Downtown motel's website says pool open 8am to 11pm, but sign on pool door says closed at 10pm. Big disappointment when time is short & every hour counts. No understanding from staff. Do better on your policies & let us/Expedia know. Otherwise room & property clean, just unfriendly staff.
Mark
Menginap 1 malam pada Jun 2025