Hotel berdekatan Carmel Christkindlmarkt

"Another great stay. We had one day only with issues with Room service, but the manager was very professional and resolved it right away. We will return!"

"We had an issue with our room that required we switch rooms in the middle of the night. I was told a manager would speak to me in the morning and “make it right”. I stopped by at check out and the manager didn’t even come out from the office but instead told the clerk to tell me they would call me. That was 8 days ago and I have still not received a call. I have stayed at this property three times over the last year and will not again. (Unrelated side note: While she was friendly, the front desk...

"The property was very nice and clean. It was modern. The staff was very helpful. The restaurant inside the hotel was very good."

"Property appears to be in average condition, Rooms good, Pool and ice machines and such in poor condition. Breakfast area was Good and Food was good. Prices in the onsite market were a bit steep. Staff was great !!! Parking decent. Lots of kids, running around, doing local sports tournament stuff. Need a place to stay and this property filled the bill, would stay again, if necessary. Thank You"

"100% would stay again! The staff were so friendly and helpful. The food was delicious. We had lots of fun at the pool. Absolutely no complaints!"

"The best hotel stay we have had. It was very clean. The staff were very helpful. Really loved the full kitchen in our room. Mike was the breakfast chef and went above and beyond. I have a food allergy and he was very kind and helpful helping me find food to eat. I have never had this kind of customer service. I hope Element recognizes the quality of person that they have in their employ. Element will be my go to from now on."

"We booked a room with a roll-in shower because my wife has balance issues and can't stand for very long. When we got to the room, it had a tub. Went to the check in desk...Sorry. Do you have a portable shower seat for the tub? No. Sorry. Ended up we were sorry we chose this hotel."

"Clean and staff were very helpful!"

"Y"

"We love the balcony"

"There was some confusion with my reservations online, and I was unable to contact a human being at the hotel to rectify the situation prior to check-in. Expedia made an attempt but was told they were unwilling to make any changes. The hotel receptionist was helpful in keeping me in the same room both nights, but there was no adjustment for the additional cost, and two rooms for two nights ended up costing me an extra $62. It would have been very helpful if the refrigerator had had a freezer...

"Not clean"

"The elevator was out of order. The stairwell did not feel safe - the outside door was constantly propped open by someone although you were supposed to use your room key to enter - every time we closed it someone would have it propped back opens The pool was closed. Our bathroom door would not close. The shower would not drain properly. We tried to address these with the front desk and were told a manager wasn’t there to talk to us. I’m not one to typically complain but this hotel was...

"Good breakfast. Close parking. Elevators worked well."

"Dirty. Cockroach, BED BUGS... DO NOT ever stay here. I wish I could get refunded."

"Well I didn't like that it took five times to get into a room the second second room it only took three times the first room it took two times and we still didn't get in the TV didn't work well the TV worked the remote didn't work I had to change the channels on the box it's not a very sound proof facility you can hear everything so if you want privacy you definitely don't want to go there"

"The staff gave our room key to someone else in the middle of the night. If we wouldn't have locked the top latch, they would have walked right in while we were sleeping! Then staffed called to ask us who WE were in the room they put us in. Completely unacceptable & scary. Our grandson was terrified the rest of the stay."

"Very clean and free parking"

"Amenities were consistent with the rate of payment. Clean, enough room, comfortable."