"I write this review with conflicting feelings. The property is very nice, well maintained, the rooms were very nice and the beds/pillows great. The problems addressed below were minor and the female manager I met while checking out (didn’t get your name, sorry) was very concerned, understanding, kind and helpful. The few problems I ran into may have been related to staffing. To start, I was put in the wrong room upon check in (although Ana at the front desk was delightful). After getting to my room the television didn’t work. Called for service but never showed. Called the next morning but after an hour and 45 minutes still no one showed. It was finally fixed later that day in my absence. There is no sundry or gift shop for little necessities and room service came in styrofoam containers and to go cups. Not the end of the world, but such a beautiful resort I expected more. I did not receive any housekeeping over the 2 nights I stayed despite the housekeeper being right next door and I let her know I was leaving for hours. I asked again later upon my return but she never came back. The pool is very nice as well and the loungers very comfortable. However, there was no service; ie: drinks/food because someone “called in sick” and was not replaced. Again, overall although I was somewhat disappointed I did enjoy the property as well as the staff I did interact with, who were very friendly and helpful. I would go back next time in Carlsbad."
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