"My family and I came to Pensacola to celebrate a birthday, graduation, and mother's Day. We can from different states and cities. Originally I booked a Villa and Studio through Southern Vacation Rentals and it was a nightmare when at check in there was rodent poop in the bedrooms and broken locks. On check in day I checked out bc they would not relocate us to a habitable safe place and also didn't give a full refund which I will dispute later. I was left scrambling for a place my family and I ended up finding places to stay and now separately which, was not our plan. I found Surf and Sand and the rooms are nice and clean. Everything in working condition and door that locked. The staff is one of the best I've dealt with at any rental, resort, or hotel in a long time. From the front desk check in/check out to the breakfast room attendant they went above and beyond. There is a lot of things offered too like a nice fire pit hang out, sand box, pool, kayaks, bikes,beach towels and more. This hotel in also located in a great spot. The only thing is elevator maybe could use an update and building outside could use fresh paint but I am sure the paint issue probably due to be close to the ocean so really that is no big deal. It is a good property and the staff is a BIG part of that. Well ran. Thank you!!!"