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Ulasan tentang Hotel Grand Chancellor Palm Cove

4 out of 5
Hotel Grand Chancellor Palm Cove
Coral Coast Drive, Palm Cove, QLD

Ulasan

8.2

Sangat Baik

Penilaian 10 - Cemerlang. 293 daripada 745 ulasan" "
Penilaian 8 - Baik. 272 daripada 745 ulasan" "
Penilaian 6 - Boleh diterima. 119 daripada 745 ulasan" "
Penilaian 4 - Lemah. 41 daripada 745 ulasan" "
Penilaian 2 - Teruk. 20 daripada 745 ulasan" "

8.0/10

Kebersihan

8.2/10

Kakitangan & perkhidmatan

7.6/10

Kemudahan

7.6/10

Keadaan hartanah & kemudahan

7.6/10

Mesra alam

Ulasan

10/10 Cemerlang

timothy

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great
Menginap 2 malam pada Mac 2022

6/10 Boleh diterima

Rebecca

Menginap 3 malam pada Feb 2022

8/10 Baik

Wendy

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Unfortunately there was no room service.
Menginap 5 malam pada Feb 2022

10/10 Cemerlang

Jackie

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Pool was lovely.
Menginap 1 malam pada Jan 2022

6/10 Boleh diterima

Ben

Mengembara bersama keluarga
Unfortunately due to COViD amenities that includes bar and restaurant were closed. The resort needs a revamp and upgrade the the buildings. The cleaning of the rooms needs to improve as there was dirt/dust and rubbish under the beds.
Menginap 1 malam pada Jan 2022

8/10 Baik

Pamela, Murrumba Downs

Mengembara bersama pasangan
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
The restaurant was not open and we had to go out for lunch.A bit of a nuisance. The Grand Chancellor is a beautiful hotel and our stay has been great.
Menginap 1 malam pada Jan 2022

10/10 Cemerlang

HUY

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Great swimming pool
Menginap 2 malam pada Jan 2022
Respons daripada . pada 17 Jan 2022
Dear HUY, Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you enjoyed our pool facilities. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Peter Yared Area General Manager

6/10 Boleh diterima

Rachel

Mengembara bersama keluarga
Tidak sukakan: Kakitangan & perkhidmatan
Service at reception...well there was none. No one at counter. Waited 15 mins, no one came, and was during business hours.
Menginap 1 malam pada Jan 2022
Respons daripada . pada 17 Jan 2022
Dear Rachael, Thank you for taking the time to provide us with feedback from your recent stay. It appears that overall your stay was enjoyable. I am concerned to hear that you were disappointed with the service from our reception area. We are dedicated to continually improving our service, so your feedback is greatly appreciated and has been passed on to our Front Office Manager. We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations. Kind regards, Peter Yared Area General Manager

8/10 Baik

Ryan

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Nice and close to town. Great pool.
Menginap 1 malam pada Jan 2022
Respons daripada HGC Palm Cove pada 12 Jan 2022
Dear Ryan , I appreciate you taking the time to share your feedback after your recent stay with us in Palm Cove. It was very pleasing to read that you enjoyed your stay and that we were able to meet your expectations. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Peter Yared Area General Manager

8/10 Baik

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik
Ok
Great service, great location but a few things detracted from a great stay. Air con was noisy Curtains were stained and dirty Fly screen door was broken Toilet seat was loose Overall ok, but was expecting more
Menginap 4 malam pada Jan 2022

4/10 Lemah

Nadya

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kemudahan, keadaan hartanah & kemudahan
The standard room was smelly, bathroom was aged and didn’t look clean, there was no internet connection in the standard rooms as was promised on the website. I had to ask for a different room to have internet access. I got upgraded but was initially ask to pay $15/daily extra for internet, but this got waved after I explained that Internet was advertised for every room. No toilet brushes in bathroom. No sink to clean coffee dishes. Bathroom sink was completely blocked and needed plumbing. Smoking are right in front of the entrance area doesn’t make a good impression. Location of Hotel was good. Staff was friendly and helpful. Good that room cleaning can be done by order, but the app to this wasn’t working. However, toilet would need cleaning every day since there is no toilet brush provided. Positive that there were 2 pool areas.
Menginap 6 malam pada Dis 2021
Respons daripada HGC Palm Cove pada 10 Jan 2022
Dear Nadya, Thank you for taking the time to provide us with feedback from your recent stay. It appears that overall your stay was enjoyable. I am concerned to hear that you were disappointed with Wi-Fi service within the resort. We are dedicated to continually improving our service, so your feedback is greatly appreciated and has been taken on board. We are currently investigating the upgrade of our wireless network and will hopefully have an upgrade plan established very shortly. I am disappointed to hear that we were not able to exceed your expectations in regards to the cleanliness of your room. I have discussed your feedback with our Executive Housekeeper so that he can investigate the below standard presentation of your room with housekeeping team. We are dedicated to continually improving our service, so your feedback is greatly appreciated. We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations. Kind regards, Peter Yared Area General Manager

8/10 Baik

Alison

Mengembara bersama haiwan kesayangan
Sukakan: Kebersihan
Excellent trip
Menginap 1 malam pada Dis 2021
Respons daripada HGC Palm Cove pada 5 Jan 2022
Dear Alison, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Peter Yared Area General Manager

6/10 Boleh diterima

graham

Mengembara bersama pasangan
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan
It looked a bit tired and rundown nothing was open
Menginap 2 malam pada Dis 2021
Respons daripada . pada 23 Dis 2021
Dear Graham, Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to your stay. We are dedicated to continually improving our service, so your feedback is greatly appreciated and has been passed on to the relevant department managers to ensure this does not happen again in the future. Unfortunately the COVID19 pandemic has affected Far North Queensland severely, so in an endeavor to remain open and keep as many staff employed as possible we have had to close the bar and restaurant for lunch and dinner and only serve breakfast. For our guests safety we have also had to remove items out of the rooms that may pose a risk. We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations. Kind regards, Peter Yared Area General Manager

10/10 Cemerlang

Kym

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great location
Menginap 1 malam pada Dis 2021
Respons daripada HGC Palm Cove pada 15 Dis 2021
Dear Kym, Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you found our team friendly and helpful. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Peter Yared Area General Manager

10/10 Cemerlang

Matthew

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
nice place rooms are refurbished
Menginap 1 malam pada Nov 2021
Respons daripada HGC Palm Cove pada 29 Nov 2021
Dear Matthew, Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Peter Yared Area General Manager

4/10 Lemah

Paul

Menginap 1 malam pada Nov 2021

8/10 Baik

Frances, Cairns

Menginap 1 malam pada Nov 2021

10/10 Cemerlang

Gertruida

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Beautiful setting
Menginap 1 malam pada Nov 2021
Respons daripada HGC Palm Cove pada 10 Nov 2021
Dear Gertruida, I appreciate you taking the time to share your feedback after your recent stay. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Peter Yared Area General Manager

10/10 Cemerlang

Richard

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Very central at a very reasonable price
Menginap 2 malam pada Okt 2021
Respons daripada . pada 26 Okt 2021
Dear Richard, Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you found our location central and price reasonable. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Peter Yared Area General Manager

8/10 Baik

Linda

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great spot easy to get to beach Restaurants and Bars
Menginap 2 malam pada Okt 2021
Respons daripada Hotel Grand Chancellor pada 18 Okt 2021
Dear Linda, Thank you for your recent review of Hotel Grand Chancellor. We are happy to hear that you had enjoyed your recent stay with us. We hope to welcome you back again in the future.

8/10 Baik

Joanne

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
It’s quite a good location a few minutes walk to the beach & restaurants with plenty of free parking. The rooms are ok for the price paid just be careful entering the bathroom there is lip there which is a tripping hazard & forget having a bath it’s very small , the bed is extremely comfortable , the pools are lovely you can actually swim in them unlike quite a few hotels up this way that are freezing . The whole property is in need of an upgrade looking a bit tired , but as a base here to travel to other things it’s fine
Menginap 2 malam pada Okt 2021
Respons daripada Hotel Grand Chancellor pada 18 Okt 2021
Dear Joanne, I appreciate you taking the time to share your feedback after your recent stay. We hope to welcome you back on your next visit to Palm Cove. Kind regards

8/10 Baik

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan
Just a teeny bit not "Grand"
We booked in last minute on a holiday weekend, right off the bat the receptionist said sweetly, "We have a superior side and a standard side, and you're in the standard side". There must be a way of avoiding telling me I got the cheap room, ha. It was clean, quiet and pretty blaa. There were two semi doubles, one nice and firm and one that sank to the floor. Overall it was damp. On a positive note, the breakfast buffet was a REAL buffet and we couldn't complain, the "superior side" had a nice pool, fluffy towels etc. (as opposed to the threadbare thin ones we were given) I doubt if this will be our first choice again, but again, it was relatively clean and adequate.
Menginap 1 malam pada Sep 2021
Respons daripada Hotel Grand Chancellor pada 18 Okt 2021
Dear Anonymous, Thank you for your review of Hotel Grand Chancellor, I'm glad to hear you enjoyed your overall stay and were pleased with our buffet breakfast. I have passed on your feedback to our relevant departments to help improve our service in certain areas in the future

6/10 Boleh diterima

Chase

Very basic but clean. They take $100 deposit and still waiting for return on card.
Menginap 2 malam pada Sep 2021
Respons daripada Hotel Grand Chancellor pada 18 Okt 2021
Dear Chase, Thank you for your recent review of Hotel Grand Chancellor. We hope to welcome you back again in the future

8/10 Baik

Neil

Menginap 1 malam pada Sep 2021

8/10 Baik

Peter

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Nice Hotel in handy location
Nice hotel in a handy location with good sized rooms and all the facilities you would expect from a Grand Chancellor property.
Menginap 1 malam pada Ogo 2021
Respons daripada Hotel Grand Chancellor pada 13 Sep 2021
Dear Peter, Thank you for your recent review of Hotel Grand Chancellor. We are happy to hear that you had enjoyed your recent stay with us. We hope to welcome you back again in the future.

6/10 Boleh diterima

Joel

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama keluarga
Tidak sukakan: Kemudahan, keadaan hartanah & kemudahan
The hotel was not running at full capacity. Lunch and dinner was not available. The pool bar was closed. In order to have your room turned down / cleaned you need to book via the internet and in our case, it was not several times. The overall feel of the hotel was quite baron. Staff were sparse. And it was a little bit of let down. No complimentary offers were offered. Free breakfast and perhaps a room upgrade would have been nice, but no effort was really made to accomodate us at all. Would not stay here again.
Menginap 7 malam pada Ogo 2021
Respons daripada Hotel Grand Chancellor pada 13 Sep 2021
Dear Joel, Thank you for your review of Hotel Grand Chancellor, we are sorry to hear that you had not enjoyed your recent stay with us. I have passed on your feedback to our relevant departments to help improve our service in the future

8/10 Baik

Grant, Dingley village

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great king comfy mattress for over night stay Room smelt a bit damp but I guess that’s tropical north Qld & the humidity Would definitely stay again
Menginap 1 malam pada Ogo 2021
Respons daripada Hotel Grand Chancellor pada 13 Sep 2021
Dear Grant, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay. We look forward to welcoming you back on your next visit to Palm Cove.

10/10 Cemerlang

Helen

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Ogo 2021
Respons daripada Hotel Management pada 29 Ogo 2021
Dear Helen, Thank you for your recent review of Hotel Grand Chancellor. We are happy to hear that you had enjoyed your recent stay with us. We hope to welcome you back again in the future.

8/10 Baik

Pengembara yang disahkan

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan
A well priced and conveniently located hotel. Unfortunately the hotel bar was not operational at the time of our stay.
Menginap 1 malam pada Jul 2021
Respons daripada Hotel Management pada 18 Ogo 2021
Dear Anonymous, Thank you for your recent review of Hotel Grand Chancellor. We are happy to hear that you had enjoyed your recent stay with us. We hope to welcome you back again in the future. Kind Regards,

10/10 Cemerlang

Pengembara yang disahkan

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great service at checkin….. enjoyed our stay.
Menginap 1 malam pada Jul 2021
Respons daripada Management pada 18 Ogo 2021
Dear Traveler, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Management

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Excellent room with view of the pool. Great bed , no noise .
Menginap 1 malam pada Jul 2021
Respons daripada Management pada 18 Ogo 2021
Dear Anonymous, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Hotel Management

10/10 Cemerlang

Pengembara yang disahkan

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
It was great, we were at the beach, or out and about most of the time so to have this place to come back to sleep in the comfy beds or have a quick swim in the pool was great. We weren't there for the "resort experience" or to laze around the pool and eat hotel food, that's not a holiday to us. A table or desk might have been a good idea in the room though. Otherwise I'd recommend.
Menginap 4 malam pada Jul 2021
Respons daripada Management pada 18 Ogo 2021
Dear Anonymous, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Hotel Management

10/10 Cemerlang

Linda

Menginap 1 malam pada Jul 2021
Respons daripada Hotel Management pada 18 Ogo 2021
Dear Anonymous, I appreciate you taking the time to share your feedback after your recent stay. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Hotel Management

8/10 Baik

Katrina

Sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik
One night Palm cove
I booked this hotel the same day as check in, everything went smoothly with check in, the rooms are dated but clean and comfortable.
Menginap 1 malam pada Jul 2021
Respons daripada Management pada 18 Ogo 2021
Dear Katrina, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Hotel Management

10/10 Cemerlang

Marie

Sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
A Grand Pool
We had a fabulous 3 days in Palm Cove. Hotel Grand was walking distance, which was great. Our room was spacey compared to others we had stayed in, it had modern decore, we had a view of the rainforest from our patio, and we were often visited by the local kangaroos, albeit from afar. Disappointedly, we found the kitchenware sparse, the dishwasher had not been run through, and there was a couple of dirty cups in the cupboard. Other than that, we took full advantage of the best pool ever and enjoying the quietness of the location. Unfortunately the bar was closed due to COVID, but all in all, we would still come back. Cheers Marie
Menginap 3 malam pada Jul 2021
Respons daripada Managment pada 18 Ogo 2021
Dear Marie, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay and thank you for the extra comments to help us improve in areas. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Hotel Management

6/10 Boleh diterima

Pengembara yang disahkan

Sukakan: Kakitangan & perkhidmatan
The pricing reflect the resort. It quite dated, but was a good value solution for the 1 night I needed.
Menginap 1 malam pada Jul 2021
Respons daripada Hotel Management pada 18 Ogo 2021
Dear Anonymous, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Hotel Management

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great price. Walking distance to waterfront and restaurants of Palm Cove. Two great pool areas. One has lots of kids, and the other has none.
Menginap 3 malam pada Jul 2021
Respons daripada Hotel Managment pada 18 Ogo 2021
Dear Anonymous, Thank you for your recent review of Hotel Grand Chancellor. We are happy to hear that you had enjoyed your recent stay with us. We hope to welcome you back again in the future. Kind Regards,

8/10 Baik

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan
There is a really good day spa next door.
Menginap 2 malam pada Jul 2021
Respons daripada Hotel Management pada 18 Ogo 2021
Dear Anonymous, Thank you for your recent review of Hotel Grand Chancellor. We are happy to hear that you had enjoyed your recent stay with us. We hope to welcome you back again in the future. Kind Regards,

8/10 Baik

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
No internet
Menginap 1 malam pada Jul 2021

10/10 Cemerlang

Tim

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 4 malam pada Jul 2021
Respons daripada Hotel Management pada 18 Ogo 2021
Dear Tim, I appreciate you taking the time to share your feedback after your recent stay. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Hotel Management

6/10 Boleh diterima

Pengembara yang disahkan

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
Tidak sukakan: Keadaan hartanah & kemudahan
Loved the location and friendly staff. The pool is fabulous for kids! Unfortunately room was rundown. Bathroom was full of mould and the hairdryer had been ripped off the wall. It was difficult to get the room serviced. I was put far away from reception and pools near guests that partied each night and smoked so i could not sleep or enjoy fresh air.
Menginap 6 malam pada Jun 2021
Respons daripada Hotel Management pada 18 Ogo 2021
Dear Anonymous, Thank you for your review of Hotel Grand Chancellor, we are sorry to hear that you had not enjoyed your recent stay with us. Kind Regards,

8/10 Baik

Karin

Sukakan: Kakitangan & perkhidmatan, keselesaan bilik
Menginap 2 malam pada Jun 2021
Respons daripada Hotel Management pada 18 Ogo 2021
Dear Karin, I appreciate you taking the time to share your feedback after your recent stay. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Hotel Management

4/10 Lemah

Pengembara yang disahkan

Menginap 1 malam pada Jun 2021
Respons daripada Hotel Management pada 18 Ogo 2021
Dear Anonymous, Thank you for your review of Hotel Grand Chancellor, we are sorry to hear that you had not enjoyed your recent stay with us. Kind Regards,

6/10 Boleh diterima

Pengembara yang disahkan

Mengembara bersama pasangan
Sukakan: Kakitangan & perkhidmatan
Can’t control room temperature, beds are uncomfortable, wifi wasn’t working, My personal hate….beds with wheels!!
Menginap 2 malam pada Jun 2021
Respons daripada Hotel Management pada 18 Ogo 2021
Dear Anonymous, Thank you for your review of Hotel Grand Chancellor, we are sorry to hear that you had not enjoyed your recent stay with us. Kind Regards,

2/10 Teruk

Pengembara yang disahkan

Mengembara bersama pasangan
Sukakan: Kebersihan, kemudahan
Tidak sukakan: Keadaan hartanah & kemudahan
Beware of scam: the property has two wings (main area and a motel): of course they would advertise the 'main house' and when you arrive they check you into the 1 star motel which is across the road
Menginap 5 malam pada Jun 2021
Respons daripada Hotel Management pada 18 Ogo 2021
Dear Anonymous, Thank you for your review of Hotel Grand Chancellor, we are sorry to hear that you had not enjoyed your recent stay with us. Kind Regards,

8/10 Baik

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Hotel was loveley was nice for my partner and child
Menginap 1 malam pada Jun 2021

2/10 Teruk

Pengembara yang disahkan

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 3 malam pada Mei 2021
Respons daripada Hotel Manager pada 14 Jun 2021
Dear Anonymous, Thank you for your review of Hotel Grand Chancellor. Kind Regards

2/10 Teruk

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan
Menginap 1 malam pada Jun 2021

8/10 Baik

Pengembara yang disahkan

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Friendly staff comfortable rooms had problem with shower
Menginap 1 malam pada Jun 2021
Respons daripada Hotel Grand Chancellor pada 14 Jun 2021
Dear Anonymous, Thank you for your review of Hotel Grand Chancellor, we are happy to hear that you had enjoyed your recent stay with us. We hope to welcome you back again in the future. Kind Regards,

8/10 Baik

Donna

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Great budget priced hotel in good location
Have stayed previously in this hotel. Staff were very welcoming, the room was larger than expected so very happy. Only downside was there was a very strong musty/damp smell in the room which was quite overpowering. The plugged in liquid air freshener was empty so we did have to go to reception and they provided us with another, however it was lucky we had some essential oils with us as we did need to use these to mask the smell. By the second night the smell was not as bad but it definitely was still there, as if there had been a water leak/damp that had not been addressed. The location is great for the price, only a small walk to the esplanade and eateries. Will definitely stay again however they do really need to address the damp smell issue, as when we were checking in another couple came back and were complaining about the same problem. No good for those with asthma or a breathing condition.
Menginap 2 malam pada Mei 2021