"We have stayed here many times over the years. Lovely place and they are handling bad storm weather and renovations of one pool well. We booked a pool view but there was no pool in sight from our room, no big deal since we not in the room much.
Things have changed over the years as is natural but usually you hope it would be for the better. The aura doesn’t feel as serene or happy, they take away as much of the little things as they can that seem petty to complain about. Such as water coolers that used to be near the towel hits are gone, need to fill in the room or buy bottled from the market or restaurant. The small touches matter.
The restaurants have gotten ridiculously expensive, we used to eat at least one meal a day on property and have a few drinks each day. Not anymore. We went to the pool bar for a drink and the server made us pay for it right away, we had hoped to have another but the way he treated changed our minds.
18% tip at the restaurant is automatically on the bill. “Automatically adding a tip or service charge to a restaurant bill is illegal in Mexico under the Federal Consumer Protection Law (enforced by PROFECO), though some tourist-heavy spots still attempt it.”"
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