Brienza Spa Hotels

"This was a lovely old hotel with perfect attention to detail. We had dinner there both nights (area is quite remote) and were not disappointed. Staff were very welcoming and helpful. If we are this way again we’ll definitely be staying again. "

"Communication was a real problem. I wonder if staff were discouraged from trying to understand English. My Italian came from Google translate and even that was a disaster. Staff generally not friendly or helpful. Did not offer to assist bags up or down the hotel steps for guests in their senior years. WiFi practically useless. Kept dropping out "

"We traveled through Europe for two to three months every year. So, we have made it a habit to choose different hotels to have different experiences.we choose our hotels by our own feelings. This place looked beautiful from the outside and a beautiful interior presentation. To sadly find out that the hotel customer service did not match its beauty. Front desk reception was difficult and challenging with very unhappy faces. Breakfast staff was unfriendly and could not get a welcome smile from them. Dinner staff was just as unfriendly. I might say to be fair the housekeepers were very nice and helpful.probably to fair the staff is overworked at the same time if they want to be in the hospitality business they want to trained the staff to be friendly. "