2/10 Teruk
Samantha
26 Nov 2025
I was changing my booking per their request by canceling the current, I accidentally selected for a same day booking at 540pm. I called immediately after my mistake as we did not have the extra money to waste on a room we couldn’t stay in. I was met by a rude costumer service agent. I was transferred to the front desk who was unable to help me due to a 3rd party booking. My Expedia agent tried to get me a refund or date change as this was what I was trying to do. The property was so unwilling to bend they refused to give a refund or move the date of my booking. I will never book through this hotel again due to the costumer service I was met with and will tell others of my experience.
Samantha
Menginap 1 malam pada Nov 2025































