2/10
I pulled up to this motel (two star, wasn’t expecting much just looking for a clean place to stay for the night) but there was a mattress and broken furniture outside, it looked bad and I didn’t feel safe staying there. I went on to the next town. I told the property this, I wasn’t rude and didn’t ask for a refund. I wasn’t going to write a review until I got the response from the manager criticizing me for not coming in: “You really should have stopped in. The mattress and couch were outside because we got a new couch for our apartment and a new bed for one of the rooms. The dumpster was completely full. The couch and mattress both were going to be broken up and thrown away when possible… The dog is our Chihuahua puppy. Since we live here, we let him run around. Why not?… Also, believe it or not, that was the first time since I've been there as manager that there has been a couch or mattress or any type of furniture just sitting outside like that.
You just happened to show up during two firsts of those situations. That's the honest truth.
We are only a 2 star hotel but we are friendly people and we have clean rooms and cold a.c.
You judged our book by our cover. And it wasn't our normal cover.
You will be charged for the room.”
I was going to let it go, but when a customer gives you honest feedback about not feeling safe staying at your property, spare them the criticism and blame next time—especially since the poor state of things was your fault, not mine.
Chelsea
Menginap 1 malam pada Jul 2025