4/10 Lemah
Jacqueline, Hook Norton
Mengembara bersama keluarga
14 Jan 2026
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Overall the room at the hotel was good. However, we booked our room close to a year before our stay and our decision to book was because breakfast was included which was well rated in guest reviews and the photos showed a wonderful buffet breakfast in the restaurant
On arrival we were informed the hotel no longer offered breakfast and we could purchase a grab and go breakfast from the lobby which we could not eat in the restaurant. After several requests a complimentary breakfast was included for our first night but not the second night of our stay, resulting in $75 additional costs for us to eat breakfast in a local cafe.
Whilst hotels may change their offering, no attempt was made to contact us prior to our stay to inform us breakfast was not included.
The manager had attitude with a capital A and very little empathy towards the customer. Her attitude was that the the breakfast they included was complimentary and she failed to understand that we had paid for a rate which included breakfast which was no longer on offer and as such we incurred significant additional cost to purchase breakfast.
We stayed on Monday and Tuesday night when the restaurant offered a very limited menu. The main course was limited to two burger options and we were informed the vegetarian one was sold out. Again it was not explained on Expedia when we booked that the restaurant had an very limited offering on a Monday and Tuesday evening.
Jacqueline
Menginap 2 malam pada Jan 2026