Hotels near Black Forest Section 16

"I have stayed here several times over the past two years. Always had an exceptional experience until this time. I went to check in at 1 and told them I didn't care if my room was ready. I just wanted to swim in the pool. I have done this same routine every time. The desk clerk was very snotty. "Check-in isn't until 4. We have an early check-in fee." I apologized and told her that her I wasn't aware of the new policy. "You need to come back at four!" I came back at 430 and had six people in line ahead of me, with only one desk clerk. Took me 25 minutes to check in! Yesterday morning, at 9 am, (checkout is at 11) Housekeeping knocked on my door. The woman barely spoke English and asked, "You leave when?" I understand people want to plan, but that isn't the right way to handle either situation! A little politeness goes a long way. After that experience, I am reconsidering my next planned stay there. Politeness would have gone a long way. "

"Clean amenities, good food. There was social hour with food and drinks most days. Will surely come back here"

"Property was beautiful! Room was huge, balcony was ideal, and location was quiet, scenic, and relaxing. The staff member at check-in wasn't the friendliest, but overall the staff were great. The spa and steakhouse are phenomenal!!! I was disappointed that I wasn't able to enjoy the live music in the Tack Room, as the staff explained that amenity is for club members only after 4pm. I feel if paying a daily resort fee, that should qualify for member access for this type of entertainment. "

"Was a nice log cabin with everything you need! Lots of room. Fireplace to warm you! Let us check in early."

"This place was a scam. They asked us for additional money at check-in. Do not stay here."

"No response for request for keys, never received request for info email; immediaye voice mail with no call back. HAD TO GET A ROOM ELSEWHERE. Hotels.com should NOT offer this place to stay when it is confirmed you get no help/immediate response. It was 7 pm at night, NOT the 10 pm advertised late check in."