Bitez Beach Resorts from RM92

"Reserved room with sea view but there is no sea view unless you go into the terrace/garden The reception staff was not capable of giving proper recommendations for local places"

"Swimming pool not working Airport shuttle drop off not available "

"good"

"Clean room, "

"Amazing hotel"

"The staff at check-in were very kind and helpful. On the first day, I was given an “upgraded” room, but since it had one large and one small bed, there wasn’t much space to move around not ideal for a five-night stay. The next day, they changed it to a regular room on an upper floor, which was much better. The minibar wasn’t cooling, but I didn’t really need it, so I mentioned it at check-out. The location is very central, the pool area is nice and never crowded, and the breakfast was lovely. The lady making omelettes had such positive energy! However, there was no filter coffee available at breakfast or at the bar , only machine coffee.( It is a bit dissapointing I have to say ) Overall, though, it’s a nice hotel with good value for money. During check-out, staff could maybe be a bit more engaging (for example, asking how the stay was ), but everything else was great!"

"Best hotel and top service. "

"This hotel was beyond filthy. The second I walked into the room, the stench hit me. The bathroom was revolting – mold all over the tiles, a disgusting shower, and a toilet that looked like it hadn’t been cleaned in months. It was so nasty I didn’t even want to touch anything. For the money I spent, I expected at least a clean room, but instead I got this dump. I felt dirtier after staying here than before I checked in. They “changed” our room the next day, but guess what? It was just as filthy. Nothing improved. On top of that, the staff was rude, dismissive, and completely unprofessional. Zero customer service, zero care for guests. This was hands down the worst hotel experience I’ve ever had. Stay far, far away from this place. Total waste of money and a disgusting nightmare. 1* hotel!!!!"