Search B&B in Basingstoke

"Lets get the good things out of the way. Firstly, the beds were lovely and comfy and we slept well in them, the night was peaceful with no noise from other rooms, the gentleman on reception very swiftly sorted out an issue that we had with the room which I will get to shortly, we loved the amenities in the room (kettle, hair dryer, fridge, iron and ironing board, great TV and lots of lighting options with lamps etc). Also a view of the river. However, we booked a family room for 2 adults and one child, so three people and when we got to the room, it was only set up for two so I call down to reception to sort the issue out. The phone was not answered so I had to go downstairs and find the receptionist who swiftly sorted the problem. The room on first impressions looked clean but on closer inspection we found a fair amount of rubbish had been left by previous guests which I think was easily visible (toy packaging sticking out from under one bed and McDonald's sauce packet and bottle lid under the other) and some sweet wrappers on the floor near the bed, the desk was wobbly and will fall apart when being leant on, there didn't seem to be any central heating and there was a questionable portable heater, the shower head in the bathroom was dirty/rusty and the taps needed better cleaning. I feel that a bit more attention to detail is needed and this hotel would be a 10/10 but at the moment I would rate it a 6. Also checkout is at 11.30 not 12pm which i feel is normal for a hotel"

"Bit noisy on the road opposite, I think the windows need more soundproofing."

"Open access to the gym - a fridge would have been amazing we were in the junior suite"

"Busy hotel that was very noisy during the night. Woken after midnight several times to doors slamming and people running around. "

"Lovely room and good clean areas all across the hotel. Nice spa facilities which were included in stay."

"The most terrible hotel experience! We booked at Moxy Hotel in Slough and we arrived to the hotel, and told us that they are fully booked! We asked how is that even possible? The worst part was that there was another couple who also booked and were told they don’t have a room, despite they pre booked the room. When you are this greedy for bookings and expect people not to attend their stay is ridiculous. They told us to drive 10 min to another hotel middle in the night to get a night there. They wouldn’t even want to refund us for the original booking! "

"We arrived late and the evening staff were unbelievably helpful and a special shout out to Zara, a very pleasant lady on the front desk."

"I always stay here instead of airport hotels."

"Staff were very friendly and helpful, bar and food area were great. Only thing that let it down were conditions of the bedroom, heating stuck on 29c so we had to open windows, mattress was lumpy. "