4/10 Lemah
Aaron
Mengembara bersama pasangan, Mengembara bersama kumpulan
29 Jun 2025
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
I stayed here expecting a level of comfort and quality that matched or exceeded home — especially at this price. Unfortunately, it fell far short.
I booked a lake-view room, but the view was limited from the first floor. More critically, the room smelled damp and the air con didn’t work. With sun streaming in through the large windows, it was unbearably hot, and I had to keep the curtains closed. Staff said they would “boost” the air con from reception, but nothing changed. I asked to move but was told the hotel was full. No one came to inspect it, and I had to chase again the next day.
I was shown a cooler, more spacious room but was told it would be €40 more per night. I didn’t need a bigger room — I just needed a functional one. I felt I had no choice but to pay more just to be comfortable. This was frustrating and unfair.
The upgraded room was still disappointing: a mouldy shower, dusty surfaces, stained terrace tiles, dead plants, and only decaf Nespresso pods despite the listing. Layouts in both rooms were awkward, and basic maintenance was lacking. The corridor carpet wasn’t vacuumed during my three-day stay, and exposed wiring was visible.
The bed and pillows were comfortable, and breakfast was fine — though the seating layout was cramped and awkward.
Overall, the hotel didn’t deliver what I booked, charged me more for a problem it caused, and failed to respond appropriately. I left feeling more stressed than rested.
Aaron
Menginap 4 malam pada Jun 2025
