Hotel Silken di Barcelona

"Great location, walking distance to the old town with heaps of restaurants. Large rooms, Breakfast had a good variety, would highly recommend."

"The hotel is exceptionally clean, and the overall maintenance of the property is excellent. However, there was a major misunderstanding regarding the breakfast. Before arriving, a staff member informed me that, here in Canada, all hotels include breakfast within the booking. I was very surprised to find out upon arrival that my daughter and I were not included. To build better customer loyalty and win more guests, the hotel should be clearer about this or offer better policies. While the...