Bandara City Mall

When we arrived another guest helped us open the door as we tried to bring in our luggage from a long flight, sadly the 2 standing at the desk attending no one were not helpful. We asked for a room not near the lift as my husband is a light sleeper. Told there were no other rooms. Asked for 2 key cards and was told no. Rooms are beautifully set up and spacious, but not soundproof - being rightby the highway made for a bad nights rest. Breakfast was nicely set up, but the food was cold. Lots of variety and the staff seemed uninterested except for the guys making the eggs and guy making the coffee. Not really 5 star, more like a 3 for me- although the staff could have brought it up to a 3.8.

Nice rooms, staff and amenities. Just found check-in and room service a little odd.