"The shade would not function. The ceiling tiles were pulled back and 3 of them open. We tried to cool the room off and it was on air conditioning and set it 65 and it didn't get any cooler than 75. The bed was lumpy. Hard in spots and soft in areas. I was supposed to have king with sleeper sofa. No sofa! No information given at check-in. "
"When I arrived, even though I had a reservation confirmation on my phone, there was no room for me. The desk clerk said I did not have a reservation in their system. My email from Expedia told me that I did, and I showed it to the clerk, but it made no difference. I was out in the cold without a room. I had to make other arrangements after driving 11 hours to get there."
"Food was a minus! No Hot Water and staff stated the lady owner has been told repeatedly the hot water tank isn’t working and she refuses to do anything about it. We should have been advised when we checked in as we both needed showers before the graduation party that afternoon. Carpet filthy totally BAD experience. Never again it’s a bad experience for a Expedia sponsored company "
"The hotel was run down, not clean at all. The lobby was a few scattered couches and not much else. The carpets in the public areas were not vacuumed. Dust and dirt everywhere. The rooms were awful. Dirty, out dated, poorly lit and damaged furniture. There was no breakfast and the entire place smelled weirdly."