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"It was a lovely building and location was great, food was good and most of the staff was great"

"Great location, staff, and rooms "

"We have been to the Lakes Hotel & Spa a few times & we always have an amazing stay. The staff are always polite & welcoming, a special thank you to Mark (concierge) he was very helpful! Our room was spotless & had a beautiful view over the lake. The spa was very nice as always, but it was slightly cold on the first day of our visit, the spa had been closed throughout the day for maintenance so possibly couldn’t be helped. Thank you for a wonderful stay!"

"great value single room, warm and clean. Breakfast was great and staff were super friendly. Will certainly be staying again."

"Fantastic stay, from start to finish. Food was lively and fresh. Staff extremely friendly and helpful. We returning again in a few months, same room. Highly recommend"

"It was difficult to find the hotel parking as we arrived at night, but OK once we got our bearings. The hotel room is huge, but looking a bit tired. I loved that I could have a bath, as this facility is missing in so many hotels now! Our room was on the street front so it was noisy from traffic, despite double glazing. The beds were very comfortable though and there was a good supply of tea, coffee etc but no teaspoons!"

"Bar service was slow. Breakfast in the restaurant wasn't great. Everything was pre-cooked, and the fried eggs had obviously been sat there for a long time. In the bistro the breakfasts were freshly cooked and amazing"

"The staff were absolutely lovely. Welcoming, attentive, and genuinely friendly throughout our visit. The rooms were spotless, beautifully maintained, and very comfortable. The spa was relaxing and well-kept, making it the perfect place to unwind. We couldn’t fault our experience and would happily return."

"Everything went beyond expectations, room beautiful and service was amazing "