2/10 Teruk
Ada
11 Ogo 2025
Tidak sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Hotel Manager is unprofessional and rude. We checked in late Saturday night. Sunday morning we noticed shower was broken. We called the front desk to report broken shower. We were told maintenance wouldn’t be available until Monday. We were told they would get back to us with a possible solution. After calling the front desk a few times and waiting a few hours due to manager being on his lunch break and not hearing back, I called for an update. The manager had the audacity to say we didn’t need to shower until the next day. I explained to him that my husband was having a procedure done at the hospital the next morning, and we would be leaving by 7:30 AM. so shower was needed today. He confirmed that the showers would not be fixed today. I asked if we could have our room changed, which I had already asked about hours earlier, and was waiting for a response which I never got. He then confirmed that there was no rooms available for us to move to. I asked him to give us a refund for the one day because we would be leaving the hotel, which again I had already mentioned hours before that we would need to leave if they couldn’t help us get a room with a working shower. It was 3:00 P.M. when he confirmed he wouldn’t give us a refund or change our room. We packed up our stuff, booked another hotel and checked out. During checking out, he told us that we were not being patient. He clearly told me there wasn’t anything he could or would do, but yet we weren’t being patient. Worthless.
Ada
Menginap 2 malam pada Ogo 2025