Unacceptable Experience - AVOID!
Our stay at this hotel was nothing short of a nightmare, marked by a complete lack of professionalism and blatant disregard for guest safety and privacy.From the moment we arrived, the check-in experience was cold and unwelcoming. There was no pleasant greeting or hint of hospitality.The real issue, however, arose shortly after we settled into our room. To our horror, another couple was assigned the exact same room and walked in on us while my husband, son, and I were inside. This was an egregious breach of our privacy and safety.
Following this alarming incident, the front desk manager called our room and rudely demanded my last name before abruptly hanging up. When I called back to inquire what was going on, the same manager was incredibly rude and offered no apology whatsoever for the grave error. His only suggestion was to "talk to my manager tomorrow.The next day, no one bothered to call us. I had o wait a frustrating 15 minutes at the front desk just to get assistance. When I finally spoke with the manager, all I received was a simple apology – no compensation, no real acknowledgment of the severity of the security breach.I subsequently reached out to corporate via email, detailing the incident and expressing my concerns about the violation of our security and privacy. To my dismay, they also failed to offer any meaningful assistance or compensation.
Given this appalling experience, I absolutely don't recommend this hotel.
