This hotel is outdated and stuck in the 90s, with no signs of a proper renovation. The location is inconvenient, requiring a 10-minute drive to Porto Cervo, with traffic and parking only adding to the frustration.
We chose this hotel for its supposed child-friendly environment, but it was a complete scam. Upon check-in, we were forced to pay for an "upgrade" because of our toddler, even though we had clearly informed them that our children would be joining us. They blamed Expedia for the mix-up, but it felt like a blatant cash grab. After a long and heated negotiation they offer to book us a second room, and finally after some heated convo they offered a bigger room with a parking lot view at an extra cost, but still refused to provide a crib. This ordeal took over 1.5 hours, with two exhausted kids in tow.
Our room had a non-draining shower for three days, despite multiple requests to fix it. We were forced to bathe our children in filthy, standing water—a completely unsanitary and disgusting situation. The staff refused our request to change rooms, leaving us stuck in miserable conditions.
The final insult came on our departure day when we asked to take a few croissants to go before our early flight. The staff made us wait while they checked with multiple managers, only to refuse our request.
This hotel is not luxurious. The staff is unhelpful, the amenities are subpar, and the overall experience was dreadful. Do yourself a favor and book elsewhere.
