Arcola hotels from RM287

"Food at restaurants were good staff was excellent. We’re they failed house keeping was terrible. Room was not cleaned until Sunday night after I went down to the front desk and talked to the manager on duty. They finally sent the supervisor and two ladies to clean our room. They did refund the fees for parking to make it right. Anyway we are one and done with this hotel. Don’t recommend it!"

"Breakfast was excellent but expensive. Our room was too dimly lit and darkly furnished, but the bed was comfortable."

"Currently remodeling so it was a little annoying but in all the area was good to get around downtown."

"Tub, sink and shower curtain had hair on and in it. Furniture was stained, old, discolored and smelly. Table in living room had crumbs all around in the cracks of it. Curtains are dingy looking and carpet had stains on it, I made sure to keep shoes on whenever my feet were on the floor. I was also charged $50 for early check in instead of the $30 that was marketed when checking in through my Hilton honors app. I’ll never stay here again."

"The property itself is beautiful. The hotel is very nice and the amenities are what attracted me initially. The person working at the front desk on my night stay was very rude not hospitable at all, unfriendly wasn't inviting. She rushed us not allowing us to enjoy the whole experience. Because we have never been to that hotel we asked what floor our room was. She seemed annoyed asked her about any of the amenities she either ignored us or again was annoyed didn't inform us of using the key card for the elevator which we figured out on our own it was just a bad experience. She was not friendly. She should not be working in the front with guests. When you have a bad experience like that, it just removes the warm and relaxing feeling you should have when you're a guest visiting the area. "

"Yes"

"Yes "

"Bar was too crowded , only thing bad, may need to build a second bar"

"Great location and very clean"