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Ulasan tentang SpringHill Suites Anaheim Maingate

2.5 out of 5
SpringHill Suites Anaheim Maingate
1160 West Ball Road, Anaheim, CA

Ulasan

9.2

Hebat

Penilaian 10 - Cemerlang. 660 daripada 1000 ulasan" "
Penilaian 8 - Baik. 241 daripada 1000 ulasan" "
Penilaian 6 - Boleh diterima. 59 daripada 1000 ulasan" "
Penilaian 4 - Lemah. 22 daripada 1000 ulasan" "
Penilaian 2 - Teruk. 18 daripada 1000 ulasan" "

9.4/10

Kebersihan

9.2/10

Kakitangan & perkhidmatan

8.8/10

Kemudahan

9.2/10

Keadaan hartanah & kemudahan

8.8/10

Mesra alam

Ulasan

2/10 Teruk

Jason

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Completely sold out property with one elevator running knowingly from hotel. Absolutely unacceptable and of course we were on the top floor. As always, they will just tell you they’re waiting on parts, which is a complete falsification. Breakfast was leftover prison food. Absolutely disgusting something a dog would not even et. Pictures online or nothing like the property at the hotel. Motel was dated and rundown on the exterior, completely misleading inside and outside online. Would never stay here again and never recommend the property at $250 a night. Go one block down the road and stay at Holiday Inn express.
Menginap 2 malam pada Mei 2024
Respons daripada Nicholette abril pada 19 Mei 2024
Dear Valued Guest,I want to thank you for reaching out and providing us with feedback yon your stay. We apologize for the inconveniences caused to you during your stay and that based on your experience we fell short of meeting your expectations. We sincerely apologize and we will continue to work together to make improvements on our services.

10/10 Cemerlang

Jessika

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Amazing crew
Menginap 2 malam pada Apr 2024
Respons daripada Front Desk Team pada 29 Apr 2024
It’s wonderful to hear you had such a positive experience with our crew! Thank you for taking the time to share your feedback. We’ll be sure to pass along your kind words to our team.

8/10 Baik

Clarissa

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
This is normally my number one choice to stay at because I’ve always felt safe here and also the oatmeal for the complimentary breakfast is my favorite thing to eat.
Menginap 1 malam pada Apr 2024
Respons daripada Front Desk Team pada 22 Apr 2024
It sounds like you have a great experience at that place! It’s nice to have a go-to spot where you feel safe and comfortable. And it's always a bonus when they serve your favorite breakfast item. Do you have any other favorite things about staying there?

2/10 Teruk

Kimberly

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Smell really bad
Menginap 1 malam pada Apr 2024
Respons daripada Nicholette Abril pada 19 Apr 2024
Dear Valued Guest,I thank you for reaching out and addressing your concerns with us. I sincerely apologize that you were inconvenienced during your stay due to a smell. If there is any way you can contact us via email or the main property to go over details on what tampered with your stay, we would really appreciate it. Our team is always working to go above and beyond for all our guests.

8/10 Baik

Jill

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Room was updated and clean. Breakfast options were somewhat limited.
Menginap 3 malam pada Apr 2024
Respons daripada Nicholette Abril pada 18 Apr 2024
Dear Valued Guest,I want to thank you for reaching out and providing us with feedback on your most recent stay with us. It means a lot to the team and I as we continue to work towards providing the highest quality of service to all our guest. We sincerely apologize about the options during breakfast, and we are exploring new options to give our guests a variety in choices. We hope you choose to stay with us again in the future.

8/10 Baik

Harley

Sukakan: Kebersihan, keadaan hartanah & kemudahan
Good wish the breakfast was served earlier though.
Menginap 1 malam pada Apr 2024
Respons daripada Nicholette Abril pada 10 Apr 2024
Hello,Thank you for reaching out and providing us with feedback on your stay. It means a lot to us as we work towards making improvements in our service. Thank you for your suggestions in regards to breakfast, we will work together to see what changes can be made in order to improve in our service in this department. We thank you again for staying with us and we look forward to welcoming you back

6/10 Boleh diterima

Shiela

Menginap 3 malam pada Mac 2024
Respons daripada Nina pada 20 Apr 2024
Thank you for your feedback, we appreciate your time and we hope to welcome you back soon!

10/10 Cemerlang

Mario

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
They property and staff where great very friendly atmosphere. The cleanliness of the property was on point no compliant from the wife and no weird herb smells. Overall 10 out of 10 from me and my family
Menginap 3 malam pada Mac 2024
Respons daripada Front Desk Team pada 31 Mac 2024
Thank you so much for your glowing review! We're thrilled to hear that you and your family had such a fantastic experience during your stay. Our team works hard to create a welcoming and comfortable atmosphere for all our guests, and it's wonderful to know that we succeeded in making your visit memorable. Your feedback about the cleanliness and atmosphere is greatly appreciated. We hope to have the pleasure of welcoming you back again soon!

10/10 Cemerlang

Melissa

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The rooms are spacious and quiet. They felt very private and clean. Yea bathroom could use more lighting though.
Menginap 1 malam pada Mac 2024
Respons daripada Front Desk Team pada 4 Mac 2024
Thank you for your thoughtful feedback! We're delighted to hear that you found our rooms spacious, quiet, and clean, providing a private and comfortable atmosphere. Your input regarding the bathroom lighting is valuable to us, and we'll certainly take it into consideration for future improvements. We appreciate your time and hope to welcome you back for an even more enjoyable stay in the future.

10/10 Cemerlang

SUSAN

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 4 malam pada Feb 2024
Respons daripada Front Desk Team pada 20 Feb 2024
Thank you so much for taking the time to leave us a ten out of ten review of our hotel! We cannot express how much we appreciate your high rating of our services. It is always such a pleasure to hear that we have met or exceeded our guests’ expectations.We are thrilled to know that you thoroughly enjoyed your stay with us, and it would be our pleasure to welcome you back any time. Our team works tirelessly to provide exceptional experiences for all of our guests, and we are thrilled to have exceeded your expectations in every possible way. Your kind review was an inspiration to us, and we cannot wait to see you back again soon!

10/10 Cemerlang

Samantha

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
It’s was for Disney sweetheart day we stay two nights part of our Valentine’s Day gift to each other
Menginap 2 malam pada Feb 2024
Respons daripada Front Desk Team pada 16 Feb 2024
Hi Samantha, we hope you had a great time at Disney celebrating LOVE! we hope to welcome you ack again soon ! Happy Valentines Day!

10/10 Cemerlang

Alma

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 4 malam pada Feb 2024
Respons daripada Front Desk Team pada 16 Feb 2024
Thank you for staying with us, we are so happy you enjoyed your stay and we hope to welcome you back again soon!

8/10 Baik

Karla

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Me gustó pero me imagino que son paredes delgadas entre cuartos porque se escuchaba bastante ruido del vecino y hasta del elevador
Menginap 2 malam pada Feb 2024
Respons daripada Front Desk Team pada 15 Feb 2024
Thank you for your feedback! We appreciate your positive comments and are glad you enjoyed your experience overall. We apologize for any inconvenience caused by noise disturbances from neighboring rooms or the elevator. We'll definitely look into ways to address this issue to ensure a more peaceful environment for all our guests. Your input helps us enhance the quality of our services, and we hope to have the opportunity to welcome you back in the future for an even better stay.

6/10 Boleh diterima

mariam

Mengembara bersama keluarga dan kanak-kanak
For my second night I paid for a firework room and got charged extra and didn’t get to use the room
Menginap 1 malam pada Feb 2024
Respons daripada Front Desk Team pada 13 Feb 2024
Thank you for taking the time to share your feedback regarding your recent stay and the fireworks experience. We sincerely apologize for any inconvenience you may have experienced.We understand your disappointment regarding the firework schedule, and we want to emphasize that the schedule is available on the Disneyland website. However, we acknowledge that changes can occur due to unforeseen circumstances, particularly weather conditions, which are beyond our control. Once again, we appreciate your feedback, and we hope to have the opportunity to make it right. Thank you for choosing us for your stay, and we look forward to the possibility of welcoming you back in the future.

10/10 Cemerlang

Elizabeth

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Feb 2024
Respons daripada Front Desk Team pada 15 Feb 2024
Thank you so much for taking the time to leave us a five out of five review of our hotel! We cannot express how much we appreciate your high rating of our services. It is always such a pleasure to hear that we have met or exceeded our guests’ expectations.We are thrilled to know that you thoroughly enjoyed your stay with us, and it would be our pleasure to welcome you back any time. Our team works tirelessly to provide exceptional experiences for all of our guests, and we are thrilled to have exceeded your expectations in every possible way. Your kind review was an inspiration to us, and we cannot wait to see you back again soon!

8/10 Baik

dinh

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
It’s good for family Disney and safe a drive
Menginap 4 malam pada Feb 2024
Respons daripada Front Desk Team pada 13 Feb 2024
Thank you so much for your positive feedback! We're thrilled to hear that you found our family-friendly Disney experience enjoyable and safe. Our team works hard to create a welcoming environment for families, and we're delighted that you had a pleasant drive. We appreciate your support and hope to continue providing magical moments for you and your loved ones in the future. If you have any suggestions or feedback to make your experience even better, please feel free to share. Thanks again for choosing us for your family outing!

10/10 Cemerlang

Maria

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Very nice and clean. Enjoyed our stay!
Menginap 3 malam pada Jan 2024
Respons daripada Front Desk Team pada 11 Feb 2024
Thank you so much for taking the time to leave us a five out of ten review of our hotel! We cannot express how much we appreciate your high rating of our services. It is always such a pleasure to hear that we have met or exceeded our guests’ expectations.We are thrilled to know that you thoroughly enjoyed your stay with us, and it would be our pleasure to welcome you back any time. Our team works tirelessly to provide exceptional experiences for all of our guests, and we are thrilled to have exceeded your expectations in every possible way. Your kind review was an inspiration to us, and we cannot wait to see you back again soon!

8/10 Baik

Dong Woo

Menginap 2 malam pada Feb 2024
Respons daripada Front Desk Team pada 11 Feb 2024
Thank you so much for taking the time to leave us a eight out of ten review of our hotel! We cannot express how much we appreciate your high rating of our services. It is always such a pleasure to hear that we have met or exceeded our guests’ expectations.We are thrilled to know that you thoroughly enjoyed your stay with us, and it would be our pleasure to welcome you back any time. Our team works tirelessly to provide exceptional experiences for all of our guests, and we are thrilled to have exceeded your expectations in every possible way. Your kind review was an inspiration to us, and we cannot wait to see you back again soon!

10/10 Cemerlang

Kaori

Menginap 3 malam pada Feb 2024
Respons daripada Front Desk Team pada 10 Feb 2024
Thank you so much for taking the time to leave us a ten out of ten review of our hotel! We cannot express how much we appreciate your high rating of our services. It is always such a pleasure to hear that we have met or exceeded our guests’ expectations, and we are incredibly grateful for your loyalty as a guest.We are thrilled to know that you thoroughly enjoyed your stay with us, and it would be our pleasure to welcome you back any time. Our team works tirelessly to provide exceptional experiences for all of our guests, and we are thrilled to have exceeded your expectations in every possible way. Your kind review was an inspiration to us, and we cannot wait to see you back again soon!Once again, thank you for taking the time to share your feedback with us. We appreciate you choosing our hotel as your place to stay and are delighted to hear that we were able to make your stay a memorable one. Please do not hesitate to contact us if there is anything we can do to assist you in the future.

10/10 Cemerlang

Miguel

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Just a great place to stay.
Menginap 3 malam pada Feb 2024
Respons daripada Front Desk Team pada 9 Feb 2024
Thank you so much for your kind words! We are thrilled to hear that you had a great experience during your stay with us. Our team works hard to provide a comfortable and enjoyable environment for our guests, and it's always rewarding to receive positive feedback. We hope to have the pleasure of hosting you again in the future. If there's anything specific you loved about your stay or any suggestions you have for improvement, we would love to hear them. Safe travels!

10/10 Cemerlang

Andres

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 3 malam pada Jan 2024
Respons daripada Front Desk pada 7 Feb 2024
Dear Andres, Thank you for your review, we are happy to know you enjoyed your stay!

10/10 Cemerlang

Carolina

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Si vas a los parques, excelente opción.
Excelente atención de todo el personal. Son amables , y te ayudan en español. Excelente opción si viajas a los parques de Disney. Pasa un autobús afuera de el hotel y te deja en la entrada de el parque, evitas caminar mucho. Volvería sin dudarlo.
Menginap 5 malam pada Jan 2024
Respons daripada Front Desk pada 7 Feb 2024
Thank you Carolina for your 10 out of 10 feedback, we are happy to know our team provided great customer service! We hope to welcome you back soon!

10/10 Cemerlang

Geraldine

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Jan 2024
Respons daripada Front Desk Team pada 7 Feb 2024
Thankyou for your feedback! we truly appreciate your time and we hope to welcome you back soon!

4/10 Lemah

Pengembara yang disahkan

Pengembara perniagaan
Sukakan: Keadaan hartanah & kemudahan
Tidak sukakan: Keselesaan bilik
No hot water for two days
Menginap 2 malam pada Jan 2024
Respons daripada Front Desk Team pada 7 Feb 2024
Greetings, We are sorry to hear you did not have hot water for two days, our team has inspected this issue. Thankyou for staying with us and we hope you had a safe travel back home.

10/10 Cemerlang

Baltazar

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 3 malam pada Jan 2024
Respons daripada Front Desk pada 28 Jan 2024
Thank you Baltazar for your 10 out of 10 review! We look forward to welcoming you back soon )

10/10 Cemerlang

Maria Concepcion Piduca

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Clean
Menginap 1 malam pada Jan 2024
Respons daripada Front Desk pada 28 Jan 2024
Greetings Maria, Thank you for leaving us your feedback we hope to welcome you back soon!

8/10 Baik

Susan

Menginap 5 malam pada Jan 2024
Respons daripada Front Desk pada 24 Jan 2024
Thank you Susan for the 8 out of 10, we appreciate your feedback!

8/10 Baik

Adam

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great place to stay when visiting Disneyland. Just a short walk to Downtown Disney. My only complaint is the high prices if you need anything from the front desk such as snacks or drinks. I would definitely stay here again.
Menginap 6 malam pada Jan 2024
Respons daripada Nina pada 16 Jan 2024
Adam,Thank you for staying with us, we are glad you enjoyed your stay and we look forward to welcoming you back soon!

10/10 Cemerlang

Erica

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
This hotel was perfect. The staff was friendly. The rooms were nice and clean. Everything was very professional. Breakfast was amazing.
Menginap 2 malam pada Jan 2024
Respons daripada Front Desk pada 16 Jan 2024
Thank you for your review, we are so happy to hear you had a wonderful stay, we hope to welcome you back soon!

10/10 Cemerlang

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Huesped
Nos encantó todo, en muy buen estado y cumplía con lo que indicaba en la página
Menginap 2 malam pada Jan 2024
Respons daripada Nina pada 16 Jan 2024
Thank you for your review, we are happy you enjoyed your stay, we hope to welcome you back soon!

10/10 Cemerlang

Matthew

Mengembara bersama keluarga
Menginap 3 malam pada Jan 2024
Respons daripada Randy pada 16 Jan 2024
Thank you for your review, we hope to welcome you back soon!

10/10 Cemerlang

Cassandra

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Respons daripada Nina pada 16 Jan 2024
Thank you for your review, we hope to welcome you back soon!

10/10 Cemerlang

Claire

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
An amazing, well worth it! I had debated staying at a Disney Resort but the savings that this hotel offered while still providing an amazing experience were well worth it! The front desk staff was incredible--fast, friendly, knowledgeable and very capable of meeting your needs for an excellent stay. The rooms were perfect. My young children slept great on the trundle beds with a privacy wall between us which felt very spacious. The room was clean the bathroom, closet and other amenities were abundant and high quality. Parking lot was a breeze and the walk to downtown Disney was easy and well mapped out by the front desk. The breakfast was a godsend--delicous and hearty before a big day. I can't say enough good things. This is an incredible and affordable option that is well worth the price and does not feel at all like you are missing the Disney magic.
Menginap 1 malam pada Jan 2024
Respons daripada Front Desk Team pada 9 Jan 2024
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had an amazing stay at our hotel and that we were able to exceed your expectations.It's fantastic to know that you found our accommodations perfect for your family, especially with the trundle beds providing a comfortable and spacious environment for your children. We take pride in offering clean rooms with plentiful amenities to ensure a pleasant stay for our guests.Our front desk staff works diligently to provide exceptional service, and we're delighted that they were able to assist you efficiently and make your experience memorable. We're also glad that you found our breakfast delicious and hearty, providing the perfect start to your day of adventure.Your feedback means a lot to us, and we're delighted that you found value in your stay with us. We strive to offer an incredible experience at an affordable price while ensuring that our guests feel the magic of their stay, even beyond the Disney resorts.We hope to have the pleasure of welcoming you back for another wonderful stay in the future. Thank you once again for choosing our hotel for your Disney visit!

10/10 Cemerlang

José

Menginap 2 malam pada Dis 2023
Respons daripada Front Desk pada 24 Jan 2024
Jose! Thank you for your feedback, we hope to welcome you back again soon!

10/10 Cemerlang

Sherman

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Wonderful stay
The staff is great, the beds were really comfortable and the rooms were spacious. The pool and hottub were well maintained and the area was pleasant.
Menginap 4 malam pada Dis 2023
Respons daripada Front Desk Team pada 29 Dis 2023
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay and that our staff, comfortable beds, and spacious rooms met your expectations.We take pride in maintaining our pool and hot tub to ensure a pleasant and relaxing experience for our guests, so we're delighted that you found them well-maintained and enjoyable.Should your travels bring you back to [Hotel Name], we'd love to welcome you again for another exceptional stay.

8/10 Baik

Jose L

Menginap 3 malam pada Dis 2023
Respons daripada Front Desk Team pada 7 Feb 2024
Thank you for your feedback, we appreciate your time and we hope to welcome you back soon!

10/10 Cemerlang

Sheri

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 4 malam pada Dis 2023
Respons daripada Front Desk Team pada 29 Dis 2023
Thank you so much for taking the time to leave us a ten out of ten review of our hotel! We cannot express how much we appreciate your high rating of our services. It is always such a pleasure to hear that we have met or exceeded our guests’ expectations.We are thrilled to know that you thoroughly enjoyed your stay with us, and it would be our pleasure to welcome you back any time. Our team works tirelessly to provide exceptional experiences for all of our guests, and we are thrilled to have exceeded your expectations in every possible way. Your kind review was an inspiration to us, and we cannot wait to see you back again soon!Once again, thank you for taking the time to share your feedback with us. We appreciate you choosing our hotel as your place to stay and are delighted to hear that we were able to make your stay a memorable one. Please do not hesitate to contact us if there is anything we can do to assist you in the future.

10/10 Cemerlang

Brittney

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 3 malam pada Dis 2023
Respons daripada -Front Desk Team pada 22 Dis 2023
Thank you Brittney for the 10 out of 10 guest satisfaction! We look forward to welcoming you back to the hotel soon, happy holidays to you!

8/10 Baik

Kenyada

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
I wasn’t able to check in through the automated email they sent, I’m assuming since I booked through hotels.com but the process was easy once I got to the hotel. Room was clean and spacious but housekeeping didn’t come, we had to request towels. Continental breakfast was nice with options for everyone.
Menginap 2 malam pada Dis 2023
Respons daripada -Front Desk Team pada 21 Dis 2023
Dear Kenyada, Thank you for your feedback, it is very much appreciated as this will help with out future guest and our front desk communication. I am sorry to hear your mobile key did not get sent out, however we do this in order to protect our guest and their information, we verify at check in and then send out the key. Once again, thank you for your feedback and we hope to welcome you back again soon.

6/10 Boleh diterima

Michael

Menginap 4 malam pada Dis 2023
Respons daripada Front Desk pada 16 Jan 2024
Thank you for your review, we hope to welcome you back soon!

10/10 Cemerlang

Crystal

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Good hotel in the area. It is a bit too far to walk to the park with little kids. Free breakfast is a bonus
Menginap 6 malam pada Dis 2023
Respons daripada -Front Desk Team pada 21 Dis 2023
Greeting Crystal, Thank you for your 5 out of 5 review, we are so happy you had a great stay with us! We look forward to welcoming you back in the future.

10/10 Cemerlang

Parisha

Sukakan: Kebersihan, keadaan hartanah & kemudahan
Menginap 5 malam pada Dis 2023
Respons daripada Front Desk pada 21 Dis 2023
Greetings Parisha, Thank you for your review, we are excited you had a wonderful stay!Thank you and we hope to welcome you back soon!

6/10 Boleh diterima

Philip

Menginap 3 malam pada Dis 2023
Respons daripada Front Desk pada 21 Dis 2023
Thank you for staying with us, your feedback is greatly appreciated. I see we received a 6 out of 10 review, if you don't mind, in order to help our property be a little bit more better in the future, please let us know your experience to help shape the hotel. Thank you once again for your feedback.

6/10 Boleh diterima

Paul

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Very nice & modern, amenties are good. Rooms are clean bathrooms are nice. Pull out beds are not comfortable.
Menginap 4 malam pada Dis 2023
Respons daripada Front Desk Team pada 12 Dis 2023
Thank you for your kind review! We're delighted to hear that you appreciated our modern amenities and the cleanliness of our rooms and bathrooms. Your feedback about the pull-out beds is valuable to us, and we apologize for any inconvenience caused. We're continuously working to improve our guests' experiences, and we'll certainly take your comments into consideration for future enhancements. We hope to have the opportunity to welcome you back for an even more comfortable stay in the future.

10/10 Cemerlang

Gloria Ortega

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 2 malam pada Nov 2023
Respons daripada Front Desk pada 5 Dis 2023
Hello, Thank you for your 5 out of 5 review!! We hope to welcome you back again soon.

10/10 Cemerlang

William

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Great Stay
We had an excellent stay. Room was a good size and the hot tub was great after a long day at Disney. Good breakfast.
Menginap 3 malam pada Nov 2023
Respons daripada Front Desk Team pada 22 Nov 2023
Thank you for your wonderful review! We're thrilled to hear that you had an excellent stay and enjoyed the comfort of our spacious rooms and the relaxing hot tub after your fun-filled day at Disney. We strive to provide a great experience, and we're glad our breakfast met your expectations. We hope to welcome you back for another fantastic stay soon!

10/10 Cemerlang

jodi

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Great location
Menginap 1 malam pada Nov 2023
Respons daripada Front Desk pada 20 Nov 2023
Dear Jodi, On behalf of the entire hotel team, I want to thank you for sharing your feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!We hope to welcome you again soon.

4/10 Lemah

Paul, Seattle

Sukakan: Kemudahan, keadaan hartanah & kemudahan
Tidak sukakan: Kakitangan & perkhidmatan
One of our rooms is not ready yet check in time and we were not given any kind of compensation for it for the inconvenience of having to wait around. Then, the front desk tried to terminate our stay a day early even though we had a front desk tried to terminate our stay a day early even though we had an email confirmation from Expedia that it was an additional day. The front desk try to get us involved in their operations and wasted a lot of our time discussing why it happen as opposed to just dealing with it and fixing it. They suggested that we shouldn’t have booked a They suggested that we shouldn’t have booked it through Expedia. After many conversations they gave us a discount in for the last day for the hassle. The property was actually pretty nice despite all that.
Menginap 3 malam pada Nov 2023
Respons daripada -Front Office Manager~ Nina Solano pada 15 Nov 2023
Greetings Paul, I would like to sincerely apologize for the experience you had from check in to check out. Our goal is to make sure our guest leave the hotel satisfied, I once again I apologize this was not the case. We will speak to our front desk agent and do some retraining on how to handle situations properly in the future. Thank you for your time and we hope to welcome you back in the near future.

8/10 Baik

manvir

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 5 malam pada Nov 2023
Respons daripada Front Desk Team pada 15 Nov 2023
Thank you so much for taking the time to leave us a four out of five review of our hotel! We cannot express how much we appreciate your high rating of our services. It is always such a pleasure to hear that we have met or exceeded our guests’ expectations, and we are incredibly grateful for your loyalty as a guest.We are thrilled to know that you thoroughly enjoyed your stay with us, and it would be our pleasure to welcome you back any time. Our team works tirelessly to provide exceptional experiences for all of our guests, and we are thrilled to have exceeded your expectations in every possible way. Your kind review was an inspiration to us, and we cannot wait to see you back again soon!Once again, thank you for taking the time to share your feedback with us. We appreciate you choosing our hotel as your place to stay and are delighted to hear that we were able to make your stay a memorable one. Please do not hesitate to contact us if there is anything we can do to assist you in the future.

10/10 Cemerlang

MELANIE, Payson

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
The employees were the best! Helpful and kind. The rooms were clean and quiet. We loved the pool, and the breakfast was good. The walk to Disneyland was a bit long the first day but we found out about the tram and that was a game changer! Thank you!
Menginap 3 malam pada Nov 2023
Respons daripada Front Desk pada 14 Nov 2023
Dear Melanie, Thank you so much for your feedback, it is greatly appreciated and we can not thank you enough for your kind words. We hope to welcome you back on your next visit to Anaheim!