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Reviews of Kona Inn Motel Anaheim

2 out of 5
Kona Inn Motel Anaheim
331 North Brookhurst Street, Anaheim, CA

Reviews

6.8
Rating 10 - Excellent. 116 out of 493 reviews" "
Rating 8 - Good. 145 out of 493 reviews" "
Rating 6 - Okay. 97 out of 493 reviews" "
Rating 4 - Poor. 57 out of 493 reviews" "
Rating 2 - Terrible. 78 out of 493 reviews" "

7.4/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

8/10 Good

Rick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very well presented and helpfulness. The only thing to note was the AC unit was noisy. Definitely would stay again.
Stayed 1 night in Jul 2023

10/10 Excellent

Tomohisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

YUYA

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
The people who were very friendly
Stayed 1 night in Jun 2023

10/10 Excellent

Eddie

Liked: Staff & service
Thumbs up
Stayed 2 nights in May 2023

8/10 Good

Edilia

Stayed 2 nights in Apr 2023

2/10 Terrible

Patrick

Stayed 1 night in Feb 2023

2/10 Terrible

Antonio

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like this property at all, it is filthy and the room smells like cigarettes smoke
Stayed 1 night in Feb 2023

6/10 Okay

Elias

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
it was confienant, easy access from hwy, and cooperative with check in time.

4/10 Poor

Fernando

Travelled with partner
Disliked: Cleanliness
There was multiple stains on bed sheets, there was a strange smell, ang floors weren't clean at all.
Stayed 1 night in Nov 2022

2/10 Terrible

Francisco

Disliked: Staff & service, property conditions & facilities
Furniture old dirty and broken. No tv instruction,
Stayed 1 night in Nov 2022

8/10 Good

Chuong

Stayed 1 night in Nov 2022

4/10 Poor

Maxine

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Front desk at checkin: computer system down. Wanted to hold my DL until ckout. Absolutely not. Room: carpet torn, comforters stained, sheets had burn holes, sheet had yellow stains. Lucky for me I brought my own pillow and a blanket. Non smoking room smelled of smoke and musty odor. Front desk worker limited in English language making it difficult to understand him and or to get answers when I had to prompt him on motel info. Complimentary coffee machine broken and on floor in lobby. Rooms show better in pictures than real life. I suggest painting damages on wall with brush rather than a spray can. Overall didn’t feel room was clean enough to stay again and something liquid was poured on my vehicles tire making the parking lot not acceptable to leave my vehicle again. Regardless of the low price you need to do better all around to serve your customers.
Stayed 1 night in Oct 2022

2/10 Terrible

Juan, Santa ana

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Roches and graffiti everywhere 👎👎👎
Stayed 1 night in Oct 2022

2/10 Terrible

Andres

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This place was disgusting. I’ve stayed in cheap places before but for the price of this one I’d expect them to somewhat clean not just make the bed and give new towels. Upon arrival the floor had not been vacuumed, there was cigarette ash in the night stand, graffiti in one of the drawers and someone had taken off the smoke detector and put it in the drawer. In the bathtub there was what looked to me to be pubic hair. The blanket on the bed had little holes on it. It was gross, definitely not worth the price.
Stayed 3 nights in Oct 2022

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The outside looked old but the room was nice and clean and The king bed was comfortable Would stay again.
Stayed 1 night in Jun 2022

6/10 Okay

susana

Travelled with family and small children
Liked: Staff & service
Bed was comfortable, but smelled like smoke. Parking lot had enough light.
Stayed 2 nights in May 2022

2/10 Terrible

Karla

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

4/10 Poor

JW

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

6/10 Okay

Lori

Disliked: Amenities
Furnishings were a bit shabby. Towels and sheets had stains. Wifi did not work at all. New floor was dirty.
Stayed 7 nights in Apr 2022

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst place to stay
Horrible. The people next to were so loud all night long even when i called the front desk to talk to them about them it didnt help. Many creepy looking people around. We found old food next to the frig that didnt get cleaned up. Holes in all the bedding from cigarette burns. Suppose yo be non-smoking but sinked of smoke. I had to fix the toilet in the middle of the night because it would not stop running. Crappy patch jobs on the wall plus holes in the holes also. Plus a hidden $20 key card deposit that i was not aware of. Unlike other people have stated though the management was very nice to me and no bug bite problems also. Also with how dirty the place was i was surprised they had no roaches or bed bug. Please dont stay here with a family ever. The price of the place i could had stayed a few miles down the road at a nice holiday inn for a few dollars more. Very frustrated with this place and myself for putting my family in this scary nasty place.
Stayed 1 night in Feb 2022

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

8/10 Good

Jocelyn

Stayed 1 night in Dec 2021

2/10 Terrible

Edgar

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad service.
Stayed 1 night in Nov 2021

4/10 Poor

Abigail

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The comforters had cigarette burns in them, the room smelt like cigarettes, woke up with bites on our bodies.
Stayed 3 nights in Oct 2021

6/10 Okay

Jan Gerard, Spring

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room was clean, bed was comfy and staff was good. Property is mediocre and homeless were present and kept coming through. Hotel is old. No coffee & not much amenities. Good for a single guy just wanting to crash for the night.
Stayed 1 night in Sep 2021

2/10 Terrible

Alex

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing was good I’m not being an ass but the room bed sheets were dirty had blood also it smelled so nasty like a prostitution hotel
Stayed 1 night in Sep 2021

4/10 Poor

Charlotte

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Worn out
Check in was easy . But the room was horrible . The chairs are extremely dirty and the carpet too. Walls had big paint spots missing . Towels were not clean and didn’t want to touch them . Outside there were a few rooms open and the people were just sitting there getting high . Manager did make them go inside and also made people leave the parking lot that were just hanging out there not sure what they were doing . This hotel has gone down a lot and it’s not worth paying the price they are charging . The only good thing about it was the bed . That’s it .. it’s too bad because we used to really like staying there but now we are looking else where
Stayed 1 night in Sep 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Location hard to find. We missed the turn and had to turn around. Room was clean but run down. Chairs had paint on them and sheets were ripped, the bed was nice though. Friendly staff and liked the fact it was only 10 minutes away from Disneyland. Overall it was ok.
Stayed 2 nights in Jul 2021

10/10 Excellent

nisarg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay really accommodating
Stayed 1 night in Jul 2021

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst place I’ve ever been too. I can’t imagine how expedia let this property get into their list. Don’t expedia at least research about the property before posting it? The pictures on the site is way misleading when you get in the property! The good recent reviews were fake! First, when you get to the property its already creepy. The first person who approached me was rude. Then when I get to the room, I still have my mask on and I could already smell the smoke. The room looks really dirty, the microwave is rusting. The bathroom is nasty. There are dirt and gum on the wall. The chairs have a lot of stains which is really disgusting. The smoke detector is on the cabinet! When I complained they try to put me in another room and its even more disgusting! I asked if I could refund they said I have to stay for 1 night because I booked for 2 nights and then will refund 1 night and I’m like Me and my kids will not spend a night here, not at all. But the person I was talking to that its a policy to stay 1 night so I said to just charge me 1 night but refund me the other night which is ridiculous! I don’t really know who to blame with this experience because traveling that far 6-7 hrs with kids and you’ll get to that kind of place is really frustrating! The rate was not even that cheap to tell me that I’m just getting my money’s worth. And like I said, the photos on Expedia were really interesting. I will never book thru expedia anymore!
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
easy checkin.
Stayed 2 nights in Jul 2021

2/10 Terrible

Victor

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Friendly service
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
The help couldnt wait to tell me what they couldnt do for me. Thrived on negagive j.
Stayed 1 night in May 2021

2/10 Terrible

Jason

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Owner is rude
Manager or owner has zeeo customerservice skills. Got mad at me for asking for a remote control that worked. I got punched for an extra room key and I couldn't return it at the end of my stay and get my money back and he wanted it back
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
The staff was very rude and aggressive
Stayed 1 night in Apr 2021

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

2/10 Terrible

Jovani

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel
Bad experience got yelled at my owner for checking in late. Don’t come here unless needed . Everything was dirty .
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stinky
Nothing special room stank
Stayed 3 nights in Apr 2021

2/10 Terrible

Deanna

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
The owner was very rude didn’t really speak English too good I told him I had booked a room and he said I wasn’t in the system and then he told me to get out n shooed me away like I was some kind of buggy.Yeah then a few minutes later he comes outside and walks up to my car and says oh now you’re in the system you can come check in.
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever
I paid and was charged for the room through Hotels.com and the receptionist did not give me a room even though it was paid for already and was no help at all.
Stayed 1 night in Mar 2021

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Amenities
Stayed 1 night in Jul 2020

6/10 Okay

espearanza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
well this is the 2nd time the i stay there and i have some bites of something I think it was a spider the first time it was the same I think they should be more careful
Stayed 1 night in Jun 2020

6/10 Okay

Miriam

The accomodation was good for its rating
Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

6/10 Okay

Bennett

Business traveller
Disliked: Staff & service
Insecticides and hidden room key fee - Beware
The location is convenient but the hotel use a lot of insecticide. The first room I was given smelled so strongly of insecticide I went back and ask for another room which still smelled of insecticide but after leaving the door and windows open for a 1/2 hour the smell dissipated. More concerning is that the front desk asked me to pay $20 as a hold on the room key. (You go t to be kidding). I refused and cited violations in the agreement. After some argument the front desk gave me the room without the deposit. Quite honestly I have never been asked to make a deposit on a room key and I have traveled on business well over a couple of million miles. This is disgraceful. I will never come back to this place again.
Stayed 1 night in Feb 2020