8/10 Baik
Rebecca
Mengembara bersama keluarga
5 Jul 2025
Sukakan: Kemudahan, keadaan hartanah & kemudahan
This is a five-star hotel in terms of design and ambiance—it’s undeniably beautiful and in a great location, with easy access to everything Amsterdam has to offer. However, there were several service-related issues that kept it from feeling like the true five-star experience it aims to provide.
The biggest disappointment was housekeeping. Despite leaving our room by 9:00 AM and not returning until around 4:00 PM, our room wasn’t cleaned for two days. Eventually, I had to find the maid myself just to get fresh towels and toilet paper. She seemed frustrated by the request, which made the situation more uncomfortable. It’s possible our room's location put us late in her schedule, but at this level, that shouldn’t be an excuse. On our last day, the room was finally cleaned—perhaps to check the minibar—but by then, the impression had been made.
There were also some functional issues: the bathroom door didn’t fully close, and the hotel was noisy at night due to nearby nightlife. One evening even involved a police presence outside. During the day, construction blocked the street, adding to the disruption.
On a more positive note, the bartender was fantastic—he learned how to make a drink I requested and kindly got us cappuccinos after dinner. His warmth and attentiveness really stood out.
Overall, the hotel presents itself as a luxurious, five-star property, and it certainly looks the part. But in several important ways, the service just didn’t live up to that standard.
Rebecca
Menginap 4 malam pada Jun 2025
