"It felt that after the acquisition, this property has really fell off the wagon. The staff was nonexistent, when I was trying to check out there was nobody at the front desk. Upon checking in experience was also disorganized. One night I tried to call room service, then tried to call the front desk, and then the concierge. I rang multiple times and nobody picked up. Don’t know if they had all abandoned their stations at the same time or what was going on, but it was really bizarre. No one picked up. What if we had an emergency? Not an experience I would expect from a hotel at this price point. The room did not have a mini bar, no coffee maker, no slippers, no robe. Really bare bones. The hotel did not provide free Wi-Fi, which in this day and age is a given. The television did not even have smart TV capability, it did not connect with Netflix or anything like that — it all just felt outdated, and as if no one cares. It felt more like a cheap motel than a fine establishment."
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