Hotels in Alto São Bento, Itapema

"The front desk staff and especially the restaurant staff were outstanding in their care of us. Very pleased with our stay. "

"I live every minute of My stay,and the view for me was beautiful "

"Hotel bom para não ficar engarrafado no centro e perto da orla, próximo da saída para BR 101, prático para chegar e sair a qualquer hora. Café da manhã bom, quarto ótimo."

"Safe area I love it "

"Pessima Experiência, nada condiz com as fotos"

"Clean, friendly, helpful. This place is walking distance from the beach and surrounded by places to eat hangout and enjoy. Loved it."

"There are some great things about this hotel, some mediocre things and some really bad things. The good: it’s well-updated in the rooms and the lobby. The rooms are basic and plain but you have everything you need. Everything was clean, the bathrooms were clean and updated. There are some great amenities such as the kids’ playroom, the game room, and the piano downstairs. The staff was helpful and kind. The bad: Elevators were a serious problem. The elevators are very small and it isn’t enough for the amount of people (and we visited in the off-season, in July). We were often waiting 20-30 minutes to get an elevator. Breakfast was chaotic. Not really a big enough dining room for everyone. One day we had to wait 20+ minutes in line just to get a table… and we had already waited 30 minutes for an elevator. That was a real headache. Valet parking was also a mess. On the day of our departure we requested the car in person at the reception desk. Waited 1.5 hours for our car to arrive in front of the hotel! We had a very long drive ahead of us and that was a very big problem. We were constantly asking the front desk when the car would arrive and we were told it was “almost there”… for an hour and a half. There is no excuse for that. The pool… lots of mold and gunk around the tiles on the sides of the pool, and on the surrounding walls and ceilings. The pool itself is old and they have just replaced the pool deck tiles. Felt gross. Also the water was not warm enough. "