4/10 Lemah
Tatyana
Mengembara bersama pasangan
6 Okt 2025
Got EATEN by bed bugs the very first night there. Mentioned it to 3 stuff members including guest relations with no help. Stuff tried downplay it saying that they were mosquito bites. Finally got moved to another room after showing the bites to a doctor.
Rooms are BOILING hot and it wasn't even a hottest season. you can not control your AC. we had to open balcony and door to create some drift at night which completely compromised the privacy. Otherwise it felt like death by suffocation.
A la Carte restaurants require a 15 euro per person reservation!!! Cabanas are 75 euros per day. In ULTRA all inclusive hotel. Spa is severely overpriced with 30 min massages starting at 100 euro.
Best part of experience was the infinity bar with actually friendly and skillful bartenders.
Front desk sucks so as guest relations.
We made the best out of the stay by paying all the extras.( say additional 500 euros for a la carte and cabanas plus endless generous tips)
Food was decent but nothing to write home about.
All in all my experience left much to be desired and we will take our money somewhere else next time.
Tatyana
Menginap 6 malam pada Sep 2025