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"Room was a disaster. Drains in room did not work called for service everyday I was there. The drain in sink was fixed day 3 along with the shower handheld component. However, shower drain never was fixed and we had a flood in the room that reached out to the beds. My kids were showering and didn’t realize that it was overflowing on the fourth day. We called to complain someone came out and tested and said it was fine. I was told it was fixed so the fifth day they didn’t pay attention to it assuming it was fixed. Well, it certainly was not and just a bad flood all over again. The hotel did not want to compensate us in any way. "

"The hotel is so clean, and there were plenty of activities! We wish it were a little easier to get food at the pool and easier to determine where activities were taking place."

"Overall the resort was really wonderful! The food is good there’s a reasonable amount of choices at the buffet. The restaurants are very difficult to get in to, so use the app before you arrive to schedule à la carte dinners. The spa was wonderful and they were very attentive and caring. Would definitely come again! "

"Soda dispenser and modelo self service at each pool an improvement "

"Yes"

"1"

"The property is so clean and kept up. All the staff are amazing. The food is delicious. "

"Loved every thing! Beautiful resort, nice dining options. Great staff! My only complaint is about the actual room: The rooms could use a bit of updating. It would also be nice to have one room with two queen beds. I travel often with my adult son. The options are twin beds or a king bed with a couch bed. The couch bed was terrible, did not open and sub par for such a wonderful resort. Even so, I would go again! Everything else is wonderful. "

"Amazing location, great staff, very clean."