Cascata

Great location. Modern hotel. Very clean.

Because the key card needs to be in the slot to have any lights or AC working, the room was always extremely hot when we returned from shopping or being out and about during the day. Also, the hard decorative pillows were dirty in room 2302. The woman working at the front desk who assisted me (Diana) asked if we wanted a room facing the entrance and we said yes, but then we found we were facing the wrong side once we got to the room which was extremely disappointing. The room was also registered under my father’s name instead of mine, even though he was signed in as the second guest in my stay. Due to the mix up, I am worried my points will not count towards my stay on the Riu Hotels side of things. Besides that, the elevator was a mess and took forever to get up and down so we had to be sure to time leaving in advance and checking out to get downstairs in time.

Second stay at the Langham and it's very difficult to fault any aspect of our stay. Welcoming and attentive staff. Clean. Executive Lounge a must.