2/10 Teruk
Ryan
Mengembara bersama pasangan
21 Jul 2024
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
We had booked our room on Expedia and paid in full and when we arrived at the property, they told us that they had never gotten paid from Expedia and that We would have to pay out-of-pocket for another room. I asked if they would honor the same price and they said yes, but the room that we had booked did not have air condition And we would have to pay double the price for a room with air condition. We originally booked a room with air condition as per Expedia website. So basically they are running a scam at this hotel saying that they didn’t receive money from Expedia and you have to pay out-of-pocket and they only accept cash so There is no paper trail. So we had to use all of our rupees that we had or not get a room. They tell you that you have to upgrade to a deluxe room to have air condition when you don’t. The upgraded room was air conditioned however the bathroom was not. There was an open screen window and it was so hot that we had to keep the bathroom door closed. There are ants crawling on the floors because of the gap under the door. The spray hose in the bathroom leaks and when you leave your room you have to dead bolt it from the outside and secure it with a padlock!! It’s sad that in such a great location the hotel takes advantage of tourists. Would not recommend hotel sheela!! DON’T STAY HERE!!!
Ryan
Menginap 1 malam pada Jul 2024