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"Extremely disappointing toiletries and housekeeping standards. On the first day, there were cheap local white toothbrushes in the room, something I would expect even in an OYO hotel. On the second day, there was not a single toiletry item in the bathroom. When I called the lobby manager, the only response was a simple “sorry.” At no point did it feel like I was staying at a Taj property. Very poor experience and far below the standards expected from the brand."

"Ended up bad experience here because of the kaya kalp spa which spoiled my 25th birthday. Kaya kalp spa recommended me himalayan mud treatment for my birthday day & it ended up staining my body on my birthday when I asked for brightening. Body color was darker than face. Even therapists hands were stained. They used faulty product on me in my 25th birthday. I had bathed 6 times, still stains. No warning. No patch tests. 25th is a milestone in life, I wanted to celebrate relaxing staycation and dinner with family at night. They didn't charge 6k but what's point after they have ruined my body already. Response to this was to celebrate it free with cake, snacks, live music etc, but what is the point after my 25th milestone experience was ruined already. My dress was off shoulder and short, could see mud stains on my shoulders and legs. Celebrations just felt forced, I only agreed to it because of my parents. Worst decision was to come to agra to spend 25th here at ITC Mughal as overall my experience and reason for stay was spoiled. 25th meant a lot to me and their spa ruined the day. I had spent 32k on rooms itself, leave out food expenses. Overall property is good, restaurants are great, food is delicious, rooms are beautiful. I had brought pet rabbit and she was accommodated v well. It's a really good 5 star hotel. Pools are great, jacuzzi and steam baths are good. Issue is not property exp but their spa that ruined my day. The reason for my stay was wasted."

"Breakfast was fresh Room was ok"

"The hotel is a jewel. Staff is extraordinarily friendly. The amenities are in great state. The pool is amazing and the view is divine."

"Hotel was clean, food selection was limited. Room was nice. Staff very helpful and friendly throughout. We had issues with our flight being cancelled and had to stay another night. Very understanding and helpful during this very stressful time. Really very thankful to the staff. If you are planning to go to the Taj Mahal this is the perfect hotel for you. Very close. You can even see it from the roof."

"Loved the room layout. Very spacious. Staff was very helpful. Food was great variety for dinner and breakfast"

"Location is perfect for travellers and very easy to communicate with staff"

"Great stay here to see Taj Mahal tour; the manager and all the staff were so helpful throughout"

"It was one of the highlights of my three week long trip. An amazing view of the Taj Mahal, the staff were super friendly and helped me with a currency exchange, the food at the hostel was great, I loved everything about it. Met some awesome other travelers. The whole experience was more than I expected and I would love to come back again if I'm ever close."