"First Lady at the desk was rude and dismissive from the start and straight up walked away without saying anything. This then turned into a 25-30 minute wait with nobody at the front desk to assist. When the lady eventually came back, she had an even crappier attitude. The second guy (Kevin) was a not much better…. After a two hour and half hour delay to get our room, the lock was busted and when we told him about it he suggested we just use the arm bar on the door (the one that allows partial opening) and thought this was a sufficient answer to the inadequate maintenance they had conducted on their property. It was readily apparent that other room doors had similar problems and damage was plainly visible on many of them from the outside. Kevin’s suggestion was dismissive of the issue at hand, and totally negligent in terms of high quality customer service. All this to say that a quick call to Best Westerns Customer Service support line seemed to motivate the team to finally solve the problems we alerted them to. After another delay, we were provided with a different room that was adequate but smelled strongly of cigar smoke.
Overall 1/10 at best. The bed was quality though, I slept soundly."
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