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"They have alot of security and the place is super clean the only down side was the signs saying no outside food or drinks. When we travel we like to have beverages and bring them into our room. We follow the rules so I didnt even try. But i did see people with chicken and stuff. The ocean was too rough to get in. So we went to calleta instead to dip in the water. There was a red flag and the security made sure everyone was safe. It was near alot of places to walk to eat. And the views were amazing. Water flow was good Two towels only Does have hair dryer Clean Ac was cold Check in and out was fast All staff encounters were pleasant"

"The property is poorly advertised and very difficult to locate, as it’s inside a residential area with no signs on the road. Even our taxi driver struggled to find it. It’s also not accessible for people with mobility issues, as there are many steps."

"El hotel es toda una experiencia desde la llegada (llegamos en coche) nos identificaron y trataron con una experiencia personal y única. Las instalaciones son top en México y las villas son exclusivas y de gran gusto y confort. La alberca privada, las vistas y lo que considera como sillones, hamaca, mesas son increíbles para una escapada romántica. Todo el staff es muy amable y profesional. El buffet vale toda la pena con detalles de alta calidad y excelente sabor y servicio para culminar una experiencia de alto nivel. Regresaré y muy pronto."

"The hotel was amazing, the beach is a few steps away and the staff was very nice "

"Our first time staying and everything from checking in and also accommodating us since our flight was early was enjoyable, the staff was super friendly and helpful, I’m already planning coming back!!"

"I had such an amazing stay this weekend! The hotel was absolutely beautiful and spotless — you can tell they really care about keeping everything clean and welcoming. There was so much to do, which made the whole experience even better. What really stood out to me was the staff — everyone was so friendly, helpful, and genuinely kind. They made me feel comfortable from the moment I arrived. I would definitely recommend staying here and can’t wait to come back!"

"This hotel is a fraud , no clean no ac, no elevator, the hotel has miserable conditions to operate the online pictures is total fraud"

"hotel is in a great area for eat outs and entertaintment front door staff is great they help you out the most on places to eat an do an go awson. only thing is that they make you wear hand ribben ur whole stay n they tell you so you can acess the beach n come in the resort again but it turns out ribbons are use for pool area they charge locals a fee to use pool so if you sleep late pool area is packed no chairs or tables available an they want an id for towels i took my passport i wasnt going to give them a passport for beach towels it seems locals are better takencare of than guest an forget about dont disturb signs in ur door they call an call ur room phone im guessing to see if ur there. n they still go in ur room an try to clean i was only there for weekend didnt need my room clean ive stayed in many hotels an i have never ever had an experience like the one in cyrstals the ritz is right next to cyrtals im not affeliated in any way nor i care about ritz hotels but it might cost a little more there activitys look better managed. not promoting nor i care were you end up booking im just telling you what ive experience i live in los angeles california i travel alot to vegas i could tell a good hotel from a poor managed one.."