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"Travis was great at check in, really friendly. Room is very dated, bed and pillows not the comfiest, shower not very powerful. Parking at Union Square cost over £20 for 15 hours parking, shame for the hotel that Union Square removed the parking deal for guests. Fire alarm went off just as we got into bed but the staff were great and got us back in our rooms as quickly as they could. "

"We stayed 2 nights and paid £114 per night for bed and breakfast in a Heritage room called Irvine. The soundproofing in the room was shocking with a loud humming noise coming from behind our bed and the noise of doors slamming and guests talking. When I reported this to receptionist she acknowledged that the humming noise was from the room next door’s plumbing. I was not offered a different room. We were visited by both a spider and cockroach in the bathroom. I would therefore strongly recommend not to stay in the room called Irvine. The breakfast was OK. The croissants and muffins were fresh but when they were gone they were gone. My advice is to go for breakfast early. The porridge from the menu was very good and I would recommend it. IMO the property needs a lot of money spent on renovation and as an example the windows need replacing throughout the property. IMO most of the younger staff need extra training to help them understand better customer service. Overall our stay was a below average experience for a 4 star hotel, but reasonable value for money."

"Staff were poor food was cold and late and help was nonexistent and rooms were very untidy"

"Excellent service thanks "

"Only stayed for one night, used the Gym and Pool, room clean and staff friendly and helpful."

"Staff were nice and friendly"

"Staff members were friendly, and helpful"

"Breakfast had a good selection. We had dinner in the restaurant and it was lovely. "

"Fantastic ambiance"