Tsumagoi Panorama Line Romantic Holidays

The staff here are amazing. They are friendly, helpful, and accommodating. The rooms are stunning, it felt like a really luxurious place to stay.

Good front desk service

Clean room. Great laundry system. Separate bathroom and shower unit to facilitate usage with group of people.

It is slightly far from the Ueno skyliner station and around 10 minutes walk to the Ueno metro station. Make sure to select the number of guests for the room as it will affect the pricing, and thus was charged extra on the spot. The extra guest was provided bedding at the counter and a thin blanket similar to the ones on the plane. I enjoyed having the laundry/dryer. Take note that it takes at least 3 to 4 hours for the laundry to dry. Overall, it was clean and the kitchen was fully equipped with microwave, oven and stove.

We are a family of 4 and recently stayed in the Grand Japanese room and it was great. Had plenty of space which is rare in Japan. Was also close within a few minutes walking to the train station as well as restaurants. Had a Lawson downstairs and two other supermarkets across the road. In a quiet neighbourhood also. I would highly recommend.

Amazing! the staff, the housekeepers were amazing. The view was nice. I loved it. I will book again in the future.

This was our first stay at a Kimpton property and we were underwhelmed. We had a corner suite, which was slick and modern with beautiful views of the city. But we just didn’t feel welcome there. The lobby is tiny and check-in felt rushed and robotic. The “rooftop bar” that is lauded in their literature is equally tiny. When we needed a taxi, there was usually no one around to organize it. And when there was someone outside at valet, we were completely ignored. In fact, one time the valet processed the delivery of a package right in front of us for five minutes, ignoring us until we got between him and the package. For $1000 a night, we expected more. Especially after staying at Dusit Thani Kyoto beforehand (which was exceptional).