Changxing Island Romantic Holidays

This is a great place to stay to our family or for individual couple.

The hotel is very nice. However, the experience was let down by some of the staff. On arrival, the bell boy was most helpful with unloading our bags. However, the reception lady was clueless. Even though she quickly found my prepaid booking in the system, she went through screen after screen, clicking away merrily without explaining what she was doing. There were two other staff who walked by from time to time, looked over her shoulder and then walked away. A queue of guests behind us grew impatient. It took over 20 minutes before she finally gave us our room key, but without even a word of explanation of why it took her so long. The room was nice and tasteful, and the furnishing was top quality. We visted the spa/onsen. The reception lady asked us to leave our mobile phones in individual lockers and gave us each a number tag. However, the number tag did not match the locker number! On leaving the spa, she asked us to hand back the number tag before opening the phone lockers, Not surprisingly, the wrong lockers were opened and were empty. At first, she insisted that these are the correct lockers, and showed us the number on the key tags as proof. After a fashion, we persuaded her to open the phone lockers that we had actually deposited our phones. Bingo, our phones were sitting inside these! The breakfast buffet was below par. The cooked food was barely warm. It took a while before cutleries were provided after asking. Why aren't these available at a hotel buffet???

An excellent experience and an almost perfect stay! Would definitely return to this hotel and would recommend it to others. The only improvement to suggest is the breakfast buffet selection items, supply and traffic flow.

The room was very clean and fantastic. The staff was nice. We didn't get to eat breakfast because we had to leave at 7 am and that was when they started serving breakfast. I wish it was served a little earlier like 6 am. The location is great and there's a subway station directly underneath the hotel. Overall, it was great. Would go back again.

I've stayed at the Regent in Taipei so trusted it would just as good in Shanghai. Clearly something is missing. Huge shortage of staff in comparision. Not enough at front desk, aside from the environment it is not different than a 2 star motel. All the staff are very friendly and helpful when they have time and get to you. Had to ask reguarly for more coffee and cream in the room. Budget cuts come to mind when these things add up. Staff cuts, skimping on little things like coffee creamers, only 2 sugar packets per day, coffee pods for the room. This is supposed to be 5 star? Taipei location had everything, 3 pieces of fruit in my room daily, plenty of coffee, cream, water,lots of friendly helpful staff, people opening the doors for you coming in and going out of main entrance, elevators, etc. Not that this is critical but it's supposed to be 5 star and you pay for that service. I'm not sure how this building was constructed between floors but it sure seemed to have wood instead of concrete between floors. Kids jumping around above annoying! I plan on vacationing to Asia several times a year and have been over the past 2 years but I don't have the confidence that Regent will provide me with the consistent quality from city to city, country to country. I will likely try another brand in a few months. Very disappointing. These poor staff, they are friendly and helpful but it's clear they are understaffed at this location and instructed to be frugal on supplies for rooms.

Not many options for breakfast and had to take a shuttle to the buffet

The hotel is very nice. However, the experience was let down by some of the staff. On arrival, the bell boy was most helpful with unloading our bags. However, the reception lady was clueless. Even though she quickly found my prepaid booking in the system, she went through screen after screen, clicking away merrily without explaining what she was doing. There were two other staff who walked by from time to time, looked over her shoulder and then walked away. A queue of guests behind us grew impatient. It took over 20 minutes before she finally gave us our room key, but without even a word of explanation of why it took her so long. The room was nice and tasteful, and the furnishing was top quality. We visted the spa/onsen. The reception lady asked us to leave our mobile phones in individual lockers and gave us each a number tag. However, the number tag did not match the locker number! On leaving the spa, she asked us to hand back the number tag before opening the phone lockers, Not surprisingly, the wrong lockers were opened and were empty. At first, she insisted that these are the correct lockers, and showed us the number on the key tags as proof. After a fashion, we persuaded her to open the phone lockers that we had actually deposited our phones. Bingo, our phones were sitting inside these! The breakfast buffet was below par. The cooked food was barely warm. It took a while before cutleries were provided after asking. Why aren't these available at a hotel buffet???