Victoria Kid friendly Holidays

Clean room, great breakfast

Whole experience was excellent and would definitely stay again.

Room is considered spacious with kitchen, bathroom and living room. It’s also clean when we checked in. Counter staff are all very polite and helpful. We had a nice and smooth experience checking in and out. Location is awesome at Burke street and it’s only few minutes walk to main shopping mall area and we have a tram station right outside Citadines. However the housekeeping needs to be improved. We stayed for 7 nights and we were informed that our room would get cleaned up on 3rd and 5th day (which we are fine with it). But one day, the dishes were not washed and on the other day, the rubbish bin wasn’t cleared. We would expect a higher room keeping standard. Also on one night when we requested for 1 fresh towel as we realised one of our towels was stained, we were informed they ran out of bath towel… no way! How could an apartment hotel ran out of bath towel? Can’t imagine this… Overall, we still like and enjoy our stay.

I spent 15 nights, not one staff member attempted to even ask my name. Poor service, crowded and not helpful in general. Biggest issue was the AC, it’s temperamental and it varies up to 2 degrees so suddenly the room is super hot then super cold. It can sit either on 24 or 19 no other options and it’s terrible. You can’t control your room temperature. The lift stunk the entire time, and sometimes the lift just decided not to move. Room maintenance is basic on daily basis, even when you put the towel on the floor to get changed sometimes it doesn’t. Basic coffee station with extremely limited options. For the amount I paid and for 4.5 star level. I’m not impressed at all… would think twice about re-booking here

Greeting, ease of check in, support when an issue occurred.

Greeting, ease of check in, support when an issue occurred.